Territory Manager

Territory Manager Skip to main content#Territory Manager page is loaded## Territory Manager Apply locations:
Phoenix AZtime type:
Full time posted on:
Posted Todayjob requisition :
JR100754
*
* Job Title:

** Territory Manager
** Department:
** Business Development
** Job Status:
** Exempt
* * Compensation:
**** Direct Reports:
** Yes
* * COMPANY OVERVIEW
** Cross Country Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
** SALARY:** $78,, based on education and experience.
*
* LOCATION:

** Must be located in the Phoenix, AZ area.
** JOB SUMMARY
** The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.
** ESSENTIAL JOB DUTIES
*** Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).
* Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.
* Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.
* Manage 3-week conversion period with systematic follow-up and proactive customer engagement.
* Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.
* Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.
* Use CRM daily to track all activities, opportunities, and customer interactions accurately.
* Follow established sales process and complete assigned tasks within company systems.
* Coordinate with operations, customer service, and claims teams to resolve issues.
* Target: $750k annual revenue growth (8-10 new $50k+ customers per year).
* Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.
* Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).
* Other duties as assigned.
** JOB SPECIFICATIONS*
* ** Skills and Knowledge
*** Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.
* Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.
* 1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.
* B2B sales experience preferred but not required.
* Comfortable with technology: CRM systems, mobile applications, Microsoft Office.
* Ability to work within structured processes.
* Self-motivated with ability to work independently.
* Valid driver's license and reliable transportation.
** Work Conditions
*** Extensive time out of the standard office environment (60-80%).
* Ability to travel when necessary.
* Ability to work irregular hours and/or on weekends as necessary.
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