Centralized Leasing Consultant

Job Description

As the Centralized Leasing Consultant, your primary responsibilities will be to support the onsite leasing teams and ensure a high level of engagement with prospects and residents and capturing organic leads.

Your main focus will be, but not limited to, converting phone and online inquiries into onsite tours, following up with prospects, working the CRM leasing dashboard, generating organic leads, and owning the prospect, applicant, and renewal life cycles.

There may also be special projects that are assigned.

High caliber engagement is required.

You will be expected to sell the value of the property and neighborhood to build excitement with the prospect and ensure a seamless and efficient experience for prospective residents prior to the onsite tour and throughout the lifecycle of an applicant.

You will also focus on fulfilling asset performance expectations through the successful attainment of call-to-tour-application ratio objectives and occupancy targets.

To achieve these objectives, your focus lies in crafting an exceptional discovery phone call experience and creating organic leads through channels outside of the typical ILS.Your proficiency lies in creating succinct yet informative calls that captivate prospects.

Additionally, it will be the responsibility of the Centralized Leasing Consultant to generate engaging advertisements on non-ILS channels to inform and attract prospects, aiming to generate organic leads and motivate them to call our communities and step through the doors of our communities.

This position will be based in person, not a remote or hybrid opportunity.

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you.

From no cost to $35 or $100 per pay our PPO, HSA and HMO have you covered.

In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

Utilizes sales techniques to sell the value of the properties to prospects and help close deals by ensuring the Centralized Leasing Consultant are meeting the call-to-tour ratio goals. Utilizes the Discovery Script as a guide for engaging prospective phone calls. Follow up with prospects via phone and e-mail to help convert leads to leases. Generates engaging advertisements on non-ILS channels to inform and attract prospects, aiming to generate organic leads and encourage them to contact us and visit our properties.

Take ownership of the lifecycle for prospective residents and applicants, starting with initial phone call, progressing to scheduling appointments, file approval workflow, and concluding with ensuring lease contracts are signed.

Take ownership of the full renewal lifecycle from start to finish, generating and tracking renewal offers, monitoring expiration timelines, following up with residents through to signature, and processing executed renewals in Yardi to ensure no lease lapses or goes month-to-month unintentionally.

Take ownership of the classic-to-renovated transfer program end to end, identifying eligible residents in classic units, presenting renovated inventory and pricing, coordinating transfer timing with construction and turnover schedules, executing new lease documentation, and processing the transfer in Yardi to maximize renovated unit absorption while retaining existing residents.

Prepare, distribute, and track execution of lease contracts and welcome letters, ensuring all documents are accurate, compliant, and delivered to residents within established timelines prior to move-in.

Approve application files for applicants. Develop expertise in the properties to become a subject matter expert. Become a subject matter expert regarding the verification of income requirements for applicant workflow. Responds quickly and courteously to resident and client/owner concerns, questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the…