MDI Relationship Manager
Listed on 2026-09-03
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Sales
Client Relationship Management
MDI Relationship Manager
Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
About your role:
As an MDI Relationship Manager, you will manage a portfolio of Minority Depository Institution clients through a strategic, consultative approach that strengthens executive relationships and advances business outcomes. You will work closely with client leaders, internal partners, and cross-functional teams to support retention, identify growth opportunities, and connect clients with solutions that improve performance, satisfaction, and long-term value.
What you'll do:
+ Serve as the primary point of contact for assigned clients and build relationships with executive and senior-level leaders to support long-term partnership success.
+ Lead contract renewals and renegotiations that retain client relationships and deliver profitable business outcomes.
+ Identify opportunities to expand revenue by aligning client needs, business priorities, and Fiserv solutions across multiple lines of business.
+ Partner with internal sales support, marketing, service, and account management teams to address client needs and support ongoing operations.
+ Collaborate with clients to understand their strategy, financial performance, and business goals, then recommend solutions that support growth and profitability.
+ Monitor client satisfaction, retention risk, and portfolio performance to meet or exceed goals for revenue, profit, and customer experience.
+ Maintain current knowledge of banking, payments, and financial services trends to support consultative client conversations and solution positioning.
+ Work with the Account Manager to help resolve client issues in a timely manner and maintain confidence in the overall relationship.
Experience you'll need to have:
+ 3+ years of experience managing and growing client relationships, including developing cross-functional strategies that drive revenue growth and retention.
+ Experience in banking, payments, or financial services environments working with client portfolios and executive stakeholders.
+ Experience leading consultative sales, contract renewals, and negotiations with a consistent record of closing business and delivering measurable results.
+ Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to support client communication, reporting, and business planning.
+ Bachelor's degree or higher in business, finance, marketing, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
+ Experience using Salesforce or a similar electronic customer relationship management platform.
+ Master's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience.
+ Bilingual communication skills that support relationship management across diverse client communities.
Travel:
This role requires frequent travel (50%+).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
+ Fuel Your Life program to support your physical, financial, social, and emotional well-being.
+ Paid holidays and generous time away policies.
+ No-cost mental health support through Employee Assistance Programs.
+ Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
+ Eight Employee Resource Groups to foster a collaborative culture and expand your…
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