HOA Relationship Manager

• Conduct regular site visits and drive-bys across self-managed and HOA-governed communities
• Catch violations early and verify cure compliance
• Maintain working knowledge of community covenants, architectural standards, and violation patterns
• Represent Main Street Renewal at HOA hearings across the assigned cluster
• Prepare cure documentation and evidence ahead of hearings
• Negotiate outcomes and payment/cure timelines where appropriate
• Track hearing outcomes and feed recurring dispute and documentation-gap patterns into internal workflows
• Serve as the primary point of contact for key HOAs in the cluster
• Build relationships to resolve issues quickly and head off escalations before hearings
• Lead or support check-ins with priority HOAs using violation and hearing data
• Act as escalation point for recurring disputes, policy changes, and behavior concerns
• Route changed HOA rules to the Data Governance/Violations Program team so SOPs and Salesforce rules stay current
• Keep local field and leasing teams informed of HOA expectations
• Own escalation and oversight across the full HOA territory in the assigned cluster

• Experience in territory account management, indirect/channel partner management, or outside relationship management
• Comfortable driving outcomes through influence and relationships rather than direct authority
• Ability to build trust and rapport quickly across a wide range of personalities and stakeholders
• Track record managing a large, dispersed portfolio of accounts or locations
• Ability to prioritize attention based on performance data
• Confidence representing the company in person at hearings, meetings, or business reviews
• Calm, credible, and solution-focused under pushback
• Strong organizational discipline to track many accounts, cases, and dates simultaneously
• Working comfort with Salesforce or similar CRM/account-management tools
• HOA, property management, or community association experience is a plus, not required

Demonstrates expertise in territory account management and relationship building, with a strong ability to influence outcomes and manage multiple accounts effectively. Proficient in tracking performance data and maintaining compliance with HOA standards and regulations.

• Territory Account Management
• Relationship Management
• Salesforce Proficiency
• HOA Experience
• Organizational Discipline

• Influencing Outcomes
• Building Trust
• Solution-Focused Approach
• Calm Under Pressure

• HOA
• Property Management
• Community Association
• Covenants
• Architectural Standards

• Salesforce
• CRM Tools