Customer Account Retention Specialist

Description

$20–$21/hour base + $400–$1,000+/month commission | Full Benefits | Paid Training

Build Relationships. Solve Problems. Retain Customers.

Moxie Pest Control is hiring Customer Retention Specialists to help customers who are considering canceling their service find the right reason to stay.

This is a true customer retention role. You’ll talk with customers who are considering leaving, understand what’s driving their decision, and use your communication and problem-solving skills to find solutions that work for them.

When a customer is thinking about canceling, you’re the person who gets the opportunity to change their experience.

You’ll listen to what they need, uncover opportunities to improve their experience, and find a solution that gives them a reason to continue with Moxie.

Your goal is simple: understand the customer, find the right solution, and retain the relationship.

This role is a great fit for someone who enjoys relationship-building, problem-solving, communication, and measurable results.

• Speak with customers who are considering canceling their Moxie service
• Understand their needs and identify opportunities to retain their account
• Create solutions that provide value for the customer and Moxie
• Build relationships that encourage long-term customer loyalty
• Handle service agreements, account updates, payments, and re-engagement opportunities
• Work toward clear retention and performance goals

$20–$21/hour base pay
, depending on experience, plus performance-based monthly commission.

Our team has averaged $400–$1,000+/month in commission across recent quarters
, with top performers earning $1,500–$1,700/month
.

Most full-time Customer Retention Specialists earn $50,000–$58,000 in their first year
, with strong performers earning more.

You’ll have the opportunity to make an impact while working alongside a team that values reliability, effort, communication, and a positive attitude.

• Paid training from day one
• Stable, full-time daytime schedule
• Full benefits
• Opportunities to grow within the company
• Team celebrations, incentives, and a fun office culture
• Leadership that recognizes effort and results

• Enjoy connecting with people and building relationships
• Naturally look for solutions and opportunities
• Communicate with confidence, warmth, and professionalism
• Enjoy working toward clear goals and measurable results
• Take pride in being dependable and consistent
• Enjoy being part of a collaborative team

Monday–Friday | Day Shift
Rotating Saturdays with a weekday off

• 401(k)
• Health insurance
• Dental and vision insurance
• Paid time off
• Parental leave
• Referral program

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.