Inside Sales - MidMarket Account Manager

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission: To actively connect people to their next great opportunity.

Who We Are: Zip Recruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. Zip Recruiter has the #1-rated job search app on iOS & Android.

Summary of Job: Want to work for a fast-growing tech company that means it when they say "work-life balance is important"? If so, come to Zip Recruiter!

As an Account Manager, you will thrive in a high-velocity, outbound sales environment where your influence drives our growth. You will support and retain existing customers who need a consultative partner to navigate their hiring needs. This is a high-volume, long-term relationship role where your primary mission is to be a trusted partner with customers and recommend our solutions. We are looking for a "consultative mindset" who isn't afraid to pick up the phone, drive the conversation, and guide customers through a seamless hiring process.

Zip Recruiter’s world-class training program, known internally as Dev Bay, is designed to set you up for long-term success at Zip Recruiter and beyond. We don’t just encourage development; we live it. Upon starting in a sales role, you’ll begin with one week of new-hire onboarding, followed by 7 weeks of in-depth, hands-on, and highly rigorous sales training. This includes structured learning, consistent role‑playing, and live‑call practice to ensure you’re building real-world skills from day one.

The goal is to prepare you for a seamless transition into a full quota‑carrying role within your department. While you are eligible to earn commission during Dev Bay, the primary focus is on mastering a strong foundation of skills that will enable you to exceed your goals not just early on, but throughout your entire career. We're committed to helping our customers achieve success in their recruitment efforts.

The ideal candidate will be part of our growing inside sales team,

Responsibilities:

• Establish and maintain a high level of customer satisfaction.
• Utilize a combination of Zip Recruiter internal data & 3rd-party labor market insights to educate and lead sales demos on Zip Recruiter’s suite of products.
• Communicate and work to identify hiring challenges and provide unique solutions in the form of Zip Recruiter’s suite of products and hiring campaigns.
• Schedule appointments through outbound sales calls to a mix of warm leads, including current customers, referrals, and former customers.
• Manage a pipeline, comprised of paying business opportunities, to retain new monthly recurring revenue.
• Meet/exceed revenue growth with a combination of upsell and retention goals
• Manage a sales pipeline, comprised of paying business opportunities, to forecast new monthly recurring revenue.
• Schedule and run demos with clients
• Make 50+ phone calls per day to an assigned book of business comprised of paying customers
• Analyze trends in the labor market and present analytics to your clients
• Collaborate with Mid-Market Sales Managers to ensure customer satisfaction and identify future upsell opportunities
• Build and develop account relationships and stabilize consistent spend by customers

Qualifications:

• At least 1 year of account management sales experience
• Strong interpersonal and communication skills with the ability to convey them over the phone
• Ability to thrive under pressure and enjoy the challenge of tight deadlines and managing a…