Family Support Educator, Lead - West

Position Summary

Family Support Educator - Lead is a field-based role (up to 70% travel) leading and providing expert field-based leadership to a geographical team of Family Support Educators (FSEs). The Rare Disease Family Support Educator Lead supports FSEs who are the dedicated point of contact to Rett families for on-label clinical education (disease state and product education). Ensures alignment across key stakeholders.

• Lead FSE team; educate on disease state, product, and ongoing therapy management
• Lead execution of strategic/tactical initiatives
• Primary escalation point for FSE issues; primary point of contact for Regional Directors, National Sales Director, AIR, MSL, and Case Management/Hub leadership
• Provide expert knowledge/insights to develop tools/resources to address educational gaps and improve disease-state and therapy-management strategies
• Demonstrate deep knowledge of disease state, product, and customer support programs (e.g., Hub, Patient Assistance Programs, ambassador speaker programs)
• Build relationships with local/regional/national advocacy groups
• Identify education messaging needs; develop approved compliant plans and lead cross-functional execution
• Collaborate with Rare Disease National Director to: train/onboard new FSEs, design/implement Patient Support Services initiatives, manage FSE team inception/evolution, develop/drive performance metrics
• Develop/mentor team; oversee hiring, performance management, promotions; ensure actions comply with policies/values

• Bachelor’s degree; ~8 years relevant experience (pharma sales/access/national accounts/specialty pharmacy/nursing); access & reimbursement expertise (MBA plus)
• Minimum 3 years recent leadership experience
• Rare disease, new product launch, advocacy, Medicaid/Medicare expertise strongly preferred

• Lead teams to organizational goals; patient-centric mindset with empathy/emotional intelligence
• Patient/caregiver education (preferred)
• Organizational/time management; market access landscape knowledge
• New product launch success; strong field-environment understanding
• HIPAA understanding; strong written/verbal/presentation skills
• Expense management; adaptable to change; fast learner
• Cross-functional/internal & external communications and collaboration
• Ability to travel up to 70%; meet third-party and vaccination requirements

• Eligible for discretionary bonus and equity awards; salary range $168,000–$210,000 USD
• Competitive base/bonus/equity; medical/dental/vision; employer-paid life/disability/travel/EAP; 401(k) match 1:1 up to 5%; ESPP (2-year lock-in); 15+ vacation days; 13–15 paid holidays; 10 days paid sick time; paid parental leave; tuition assistance