Hospitality Inbound Sales CRM Manager

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

Clive Collective | Scottsdale, Arizona (hybrid) | Supports all venues in Arizona and California

Department:
Sales & Events |

Reports to:

Director of Sales, Marketing & Events

Compensation: $72,000 – $90,000 base salary, plus commission | Full-time, exempt

Clive Collective runs private dining, events, and group sales across five venues in two states, and inbound demand outpaces what a manual process can handle. We need someone to own that engine end to end: the lead flow, the CRM, and the AI and automation layer that runs both.

This is a builder’s role. You will design and deploy AI-assisted workflows that qualify, route, and follow up on inquiries in minutes rather than hours, and you will own the systems that track every opportunity from first contact to booked event. You will also step in when a high-value inquiry needs a human touch. AI and automation experience is the core of the job, not a nice-to-have.

Open Table for reservations and Triple Seat for events at every location, both with API access. Table Voice and Revmo for voice AI at all properties. Google Workspace for every user and venue. High Level for marketing and pipeline today, with a plan to replace it with a custom-built solution.

• Design, build, and maintain agentic AI workflows for lead intake, qualification, response, routing, and follow-up across email, web forms, voice AI, and chat
• Integrate Triple Seat, Open Table, Table Voice, Revmo, High Level, and Google Workspace through their APIs and tools such as Zapier, Make, n8n, or Apps Script
• Deploy and tune AI agents for first-response drafting, triage, calendar coordination, and proposal generation, with clear handoffs between voice AI, CRM, and human staff
• Measure automation performance (response time, conversion, drop-off) and iterate
• Lead the design and build of the custom platform that will replace High Level, either hands-on or by directing outside developers, and manage the migration of pipeline, contacts, and workflows

• Own inbound inquiry flow for all venues and ensure every lead gets a polished, guest-focused response within service-level targets
• Qualify opportunities by date, guest count, budget, event type, and revenue potential and route them to venue sales leads with complete notes
• Manage high-value inquiries to handoff or close
• Identify missed opportunities and response gaps and fix the underlying process

• Own Triple Seat and High Level configuration, permissions, pipeline stages, templates, and data hygiene
• Keep reservation and event data flowing cleanly between Open Table, Triple Seat, and the CRM
• Build dashboards for pipeline health, lead source performance, conversion, and venue-level revenue
• Train venue sales staff on CRM standards and new workflows

• This role sits inside the sales and marketing department, reports to the Director of Sales, Marketing & Events, and works hand in hand with the Events Manager at each property. The parameters that govern how inbound inquiries are qualified, routed, and prioritized are set by the events and venue teams. This position translates those parameters into working systems and keeps them current as each venue evolves.
• Partner with each property’s Events Manager to define and maintain qualifying criteria, routing rules, minimums, blackout dates, and space availability logic
• Work alongside the sales and marketing team on campaign lead capture, follow-up sequences, and shared reporting
• Meet regularly with venue leadership to review pipeline, response performance, and booked-event outcomes
• Ga…