Operational Customer Experience Representative

Operational Customer Experience Representative

Location:

Phoenix or Chandler Area, Arizona (Hybrid)

Pay: $16.00 Hourly

Role Overview

The main function of this role is to sell goods for wholesalers or manufacturers to businesses or groups of individuals. This position is responsible for generating interest in merchandise, demonstrating products, and explaining how those products could benefit the customer. The role also contributes to operational excellence initiatives by supporting service delivery, process improvement efforts, stakeholder engagement, and cross-functional program execution.

Key Responsibilities

• Recommend products to customers based on their needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provide customers with product samples and catalogs.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
• Contribute to operational excellence initiatives by supporting service delivery and process improvement efforts.

Required Qualifications

Education:

A bachelor's degree in marketing or equivalent training is required.

Experience:

5-7 years of relevant experience is required.

Skills:

• Verbal and written communication skills, negotiation skills, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Case management in a CRM / ticketing system
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Operational reporting and data analysis in Excel
• Warranty / device support process knowledge

Preferred Qualifications

• Technology sales experience.
• Strong operational experience, including pipeline and quote management.
• Experience in a KPI-driven work environment.
• Excellent organizational skills and a structured, process-oriented mindset.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.