Account Manager- Mandarin Bilingual Job Phoenix area,Arizona USA,Sales

Description

TOK America - A Subsidiary of Tokyo Ohka Kogyo Co., Ltd.

TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.

Company Perks:

Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees
401(K) with company match
Paid life insurance
15 paid Holidays
Generous paid time off
On-the-job training and skill development
Employee assistance program

Section
: TOKCCA

Status
:
Exempt

Schedule
:
Monday-Friday 9am-6pm

Visa Sponsorship Available
:
No

SUMMARY

Function: Create and maintain customer accounts, while managing customer relationships and coordinating cross-functional activities to support sales objectives and resolve customer-related issues.

ESSENTIAL JOB FUNCTIONS

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. The amount of time performing each function may vary day-to-day. All duties shall be performed in an efficient and professional manner in accordance with the company policies and under the direct supervision of a designated supervisor.

Interpret, distill, and present complicated and/or technical information to fellow staff, customers, and others in understandable and relatable terms to aid and enhance levels of understanding and implementation.

Use and operate a computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.

Support Sales Manager in carrying out the Sales goals of the company.

Work with customers to determine their product needs.

Work with Manufacturing Dept., Quality Assurance (QA) Dept., and suppliers to introduce products to customers and support/coordinate R&D activity.

Collect and communicate marketing information to Sales Manager.

Arrange and oversee deliveries of sample products to customers.

Support customer supply line with other internal departments.

Establish pricing levels for all new and existing products with Sales Manager.

Generate and issue call reports for customer meetings and weekly reports.

Generate monthly sales reports.

Generate yearly sales forecast and gap analysis compared to sales result for each assigned account for Sales Manager.

Provide accurate monthly customer forecasts to Material Planning department.

Enforce contractual agreements with approval by Sales Manager.

Coordinate activities with internal departments (from ordering to manufacturing to delivery).

Coordinate and oversee emergency deliveries to customers.

Work with customers and cross-functional teams including QA, Sales Operations, Manufacturing, and suppliers to resolve customer issues and concerns.

Work with Accounting and Sales Operations team to collect on customers’ unpaid invoices.

Plan for the build-up of consignment inventory in coordination with the Material Planning department and Sales Operations team, examines the…