Resident & Leasing Specialist

Resident Experience & Leasing Specialist The Common | Phoenix, AZ Compensation

$24.00–$27.00 per hour + leasing performance bonuses

Full-time; including weekends and occasional evenings for resident events

Medical, dental, vision, 401(k), paid time off, and additional company benefits

The Common is more than an apartment community, it is a place where people live, connect, and build relationships.

Located in Phoenix, The Common is a community-focused multifamily property designed to create an engaging and connected resident experience. Our residents value convenience, lifestyle, thoughtful design, and most importantly, a sense of community.

From resident events and local business partnerships to pet events, plant bars, perfume-making experiences, Friends giving and other creative gatherings, we are intentional about creating experiences that make residents feel like they are part of something.

We are looking for someone who genuinely loves people, loves creating experiences, and knows how to sell without feeling “salesy.”

The Resident Experience & Leasing Specialist will be the face of The Common.

This is a highly customer-service-driven role with a significant leasing and sales component. You will be responsible for creating a warm, welcoming experience for current and prospective residents while helping drive occupancy and leasing performance.

The right person will naturally make people feel comfortable. They are energetic, personable, polished and genuinely interested in others. They can walk into a room and make people feel welcome, and then turn around and confidently sell someone on why The Common should be their next home.

This role would be an excellent fit for someone coming from a luxury apartment community, boutique hospitality, hotel, restaurant, high-end retail, events or other customer‑experience-driven environment.

• Serve as a welcoming and engaging point of contact for residents, prospective residents, guests and visitors.
• Build genuine relationships with residents and create an environment where people feel known, valued and heard.
• Respond to resident questions, concerns and requests with professionalism, urgency and a solutions-oriented mindset.
• Proactively identify opportunities to improve the resident experience.
• Maintain a polished, welcoming and professional presence throughout the leasing office and community.
• Help create a community culture that residents are proud to be part of.
• Look for opportunities to surprise and delight residents through thoughtful service and personal touches.
• Partner closely with the onsite management team to address resident concerns and escalated issues appropriately.

• Respond to prospective resident inquiries quickly, professionally and enthusiastically.
• Conduct engaging property and apartment tours that focus on the lifestyle and experience of living at The Common, not simply the physical features of the property.
• Learn each prospect's needs and preferences and tailor the tour accordingly.
• Build rapport with prospects and confidently communicate the value of The Common.
• Follow up consistently with prospects throughout the leasing process.
• Convert tours and leads into applications and leases.
• Maintain strong knowledge of availability, pricing, specials, amenities and community features.
• Meet or exceed established leasing and occupancy goals.
• Maintain accurate leasing activity and prospect records in App Folio.
• Work with the team to identify opportunities to improve lead conversion and leasing performance.
• Participate in outreach and relationship‑building with local businesses, employers and community partners.

• Help plan, coordinate and…