Manager, Community Outreach and Development

Community Relations Manager – Home Care Assisting Hands Home Care-Cave Creek Northeast Phoenix Metro Area Build Relationships. Solve Problems. Grow Your Income.

Assisting Hands Home Care Cave Creek is seeking an experienced, results-driven Community Relations Manager to grow our agency by developing professional referral relationships and consistently generating qualified referrals.

This is not a traditional marketing or event-coordination position. It is a relationship-based, consultative sales position for someone who knows how to gain access to decision-makers, identify needs, present solutions, develop long-term professional relationships, and confidently ask for the business.

The successful candidate will inherit an established book of referral-source relationships while also being responsible for expanding our presence throughout the northeast Phoenix metropolitan area.

We are especially interested in proven healthcare sales professionals who are ready for an opportunity where earning potential is not capped and successful referrals can generate recurring commissions on the services we provide to referred clients during the clients first 12 months of service
.

The Community Relations Manager is responsible for generating qualified referrals by developing and maintaining relationships with organizations and professionals who serve seniors and adults who may need assistance at home.

• Hospitals
• Skilled nursing facilities
• Inpatient and outpatient rehabilitation facilities
• Independent living communities
• Assisted living communities
• Memory care communities
• Home health and healthcare organizations

We also expect our Community Relations Manager to identify and develop non-traditional referral sources
, including surgery centers, financial advisors, elder law attorneys, fiduciaries, and other professionals whose clients may benefit from home care.

Developing relationships with organizations and professionals serving veterans and their families is another important opportunity within the territory.

• Build and maintain productive relationships with referral-source decision-makers.
• Conduct regular face-to-face visits with existing and prospective referral sources.
• Identify problems and needs and use a solutions-oriented sales approach to demonstrate how Assisting Hands can help.
• Confidently and professionally ask referral sources for the opportunity to serve their clients, patients, residents, and families.
• Maintain and expand an existing book of strong referral-source relationships.
• Prospect for and develop new traditional and non-traditional referral sources.
• Conduct in-services and community education programs.
• Maintain accurate referral-source, activity, and relationship information in the company’s CRM.
• Consistently meet established activity and referral-production standards.
• Participate in weekly sales, planning, and performance-review meetings.
• Work collaboratively with operations to understand our service capabilities so that referral partners receive accurate information and dependable service.
• Perform other duties as assigned by the manager.

This is a results-driven position with clearly defined expectations and a structured ramp-up period.

• After 3 months: 2 qualified referrals per week
• After 6 months: 4 qualified referrals per week
• After 9 months: 5 qualified referrals per week

• A minimum of 30 referral-source visits per week
• A minimum of 2 in-services or community education seminars per month
• Achievement of established weekly CRM activity-point requirements
• Consistent development of new referral-source relationships
• Regular face-to-face…