Armed Operations Support Specialist

Armed Operations Support Specialist (Arizona Office)

Brownstone Security is seeking an experienced and professional Armed Operations Support Specialist to support security operations, personnel management, client relations, scheduling oversight, and training functions across designated assignments.

This leadership role is responsible for ensuring operational excellence, regulatory compliance, client satisfaction, and effective supervision of security personnel.

• Manage physical security procedures and operational protocols.
• Supervise security officers and operational personnel.
• Respond to incidents and complete documentation and reporting.
• Train personnel on company policies and post orders.
• Develop and maintain employee schedules.
• Conduct scheduling and payroll audits.
• Promote a positive and professional work environment.
• Collaborate with clients and internal leadership.
• Effectively resolve operational concerns and de‑escalate situations professionally.
• Perform additional duties as assigned.

• Associate degree or higher required.
• Minimum three (3) years of related security or operations experience.
• Minimum two (2) years of supervisory experience within the security industry.
• Scheduling experience managing large staffing hours preferred.
• Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Proficient in computer systems and smartphone applications.
• Valid driver’s license with acceptable driving record in accordance with company policy.
• Must be authorized to work in the United States.
• Ability to maintain required security registrations and certifications.

• Bachelor’s degree or higher.
• Five (5) years or more of security, operations, or related industry experience.
• Client‑facing management experience preferred.

• Strong operational decision‑making and problem‑solving skills.
• Ability to remain composed and effective in high‑pressure or time‑sensitive situations.
• Excellent communication and report‑writing skills.
• High level of situational awareness and professionalism.
• Ability to interact respectfully with individuals at all organizational levels.
• Ability to effectively supervise personnel and manage field operations.

• Ability to bend, kneel, squat, crawl, and perform physical movements as required.
• Ability to use hands and arms for reaching, handling, and grasping.
• Physically capable of assisting others in emergency situations.
• Ability to stand or walk for extended periods, including entire shifts.
• Ability to work on uneven surfaces and varying terrain.

• Must meet minimum age requirements in accordance with applicable licensing, insurance, and company policies.
• Maintain valid registration as a security guard throughout employment.
• Maintain a valid driver’s license in good standing.
• Ability to work flexible schedules and respond to operational needs outside normal business hours when required.

• Associate's Degree

• Security Officer License
• Firearms State Permit

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401K/403b Plan
• Supplemental Insurance Options (accident, critical illness, hospital, etc.)

• Maintaining professional standards in dress and grooming
• Respecting company property and equipment
• Following all safety, health, and operational guidelines
• Demonstrating respect, integrity, and confidentiality in every interaction

Brownstone Security is proud to be an equal opportunity employer. We welcome and consider all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

This job reports to the Account Manager and/or Operations Manager.