Global Security Investigations Program Manager

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Security Investigations Program Manager, assigned to a specific client, will develop and implement best practices, protocols, and operating procedures for the Global Investigations and Security Assessment Programs, while establishing standards to measure operational efficiency and effectiveness. This role serves as the department's subject matter expert on global investigative strategies, techniques, and training and collaborates with cross-functional teams like Legal and Claims to enhance processes.

The Manager also coordinates resources, supervises and mentors the Security Investigation teams in designated markets to ensure timely, professional services aligned with client scope of work, policies, and prepares detailed reports on findings and recommendations for senior stakeholders.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as the subject matter expert for the client's Global Security Investigations Program.
• Serve as the primary technical specialist for the Global Investigations and Security Assessment Programs while offering strategic guidance on investigative methods, protocols, and training programs.
• Maintain and ensure strict adherence to all applicable local, state, and federal laws, regulations, and ethical standards governing private investigations, evidence handling, and privacy.
• Maintain close communication with client on all activities involving the Investigations and Assessment Programs.
• Lead and manage investigations, manage workflows and quality assurance of cases involving security incidents, online threats, or employee complaints including hit and runs, vandalism, theft, and related incidents.
• Manage full and part-time Security Investigators and associated workflows within different markets.
• Build robust evidentiary packages to establish proof of criminal activity, suitable for presentation in a court of law, legal proceedings, investigations findings resulting in successful prosecutions.
• Provide clear, concise, and timely investigative reports and regular updates to the client and collaborate with law enforcement agencies.
• Ensure sufficient coverage for Security Investigators, including assuming the role of a Security Investigator, as needed.
• Complete thorough review, analysis, and processing of diverse digital and physical evidence, including but not limited to, photos, videos documents, and physical evidence from a variety of sources and types.
• Manage and present program KPIs and SLAs on weekly, monthly and quarterly business reviews with client stakeholders.
• Develop and implement the investigation and security assessment programs for best practices, protocols, and program operating procedures.
• Develop standards for measuring efficiency and effectiveness of investigative operations.
• Maintain program SOPs, training and documentation that reflects client requirements, annual updates and provide training for new team members with refresh training annually.
• Collaborate internally with cross functional groups such as Legal, Claims, and other business partners to enhance processes, workflows, and tools functionality.
• Create and implement investigative case strategies based on situational factors.
• Develop and maintain relationships with international, federal, state, and local law enforcement agencies in all markets.
• Interface with vendors and clients of domestic and international investigative services.
• Assist with the coordination of investigative resources through third party investigations.
• Ensure all services are conducted in a timely and professional manner…