Campus Safety Dispatcher

Campus Safety Dispatcher

The Campus Safety Dispatcher performs dispatching and office clerical duties in support of campus safety operations; receives various safety-related campus information by telephone, radio, email, and/or other sources; contacts and dispatches safety personnel to campus areas; contacts emergency responder agencies when needed; provides information to students, staff, visitor, and outside agencies as needed; performs a variety of office clerical duties.

Essential Functions:

• Monitors campus activities and events; upholds all campus and District rules and regulations.
• Receives information regarding campus safety issues by telephone, radio, email, or other sources; notifies and dispatches campus safety personnel to campus locations as needed.
• Builds positive relationships with students and staff; supports a positive campus climate.
• Escorts disruptive students from classroom to Administration office, supervises students awaiting interventions.
• Monitors emergency fire safety alarm systems and video surveillance cameras; monitors outgoing 9-1-1 calls and incoming Hotline calls; contact law enforcement and/or fire first responders and alerts appropriate campus personnel as necessary.
• Participates in mandatory District/local in-service training programs.
• Enters safety incident data into the PXU record management system; prepares reports and maintains logs as required.
• Serves as an information resource regarding the campus safety office, campus parking program.
• Provides an exceptional customer service experience to students, parents and guardians, staff, vendors, and community members.
• Maintains campus lost and found.
• Performs general clerical and office work, including typing, proofreading, filing, checking and recording information.
• Maintains accurate and comprehensive records and prepares clear and concise reports.
• Interprets and applies pertinent PXU policies, procedures, laws, codes, and regulations.
• Perform safety duties based on campus safety needs. May be required to assist safety teams at other District sites as needed.
• Supports the relationship between the Phoenix Union High School District and the public by demonstrating courteous and professional behavior when interacting with students, parents, visitors, and school staff; maintains absolute confidentiality of work-related issues, client records, and school information; follows Governing Board Policies; performs all other related duties as required or assigned.

Required Qualifications:

• High School diploma or GED equivalent; AND one year performing office clerical support that required giving/receiving information to/from the public and/or one-year experience working with youth in a public/educational environment and/or one-year experience in law enforcement or related activity.
• Must be at least 21 years of age.
• A valid Arizona State Driver's License is required.
• Must possess current Red Cross first aid certificate and CPR certificate at time of employment or obtain within first 60 days of employment and maintain on a current status.

Knowledge, Skills, and Abilities

Required:

• Ability to effectively communicate and elicit information from upset or irate callers.
• Ability to communicate and work effectively with staff and outside agencies such as County, State, City and other local entities.
• Knowledge of techniques used to distinguish between emergency and non-emergency calls.
• Ability to operate emergency, radio transmitting and other dispatching systems.
• Skill in following and enforcing safety policies, procedures, and practices.
• Ability to make sound decisions in emergency situations.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to provide excellent customer experiences, including but not limited to interacting tactfully and courteously with the public.
• Commitment to create and sustain a thriving learning and working environment for students and staff.
• Ability to establish and maintain effective working relationships.
• Ability to use initiative within organizational policies, procedures and guidelines.

Physical Demands and Working Environment:

• Work is performed throughout school campuses and requires exposure to various weather conditions.
• May be exposed to potential physical harm, contagious illnesses, and bodily fluids.
• Physical ability to perform all essential functions.

Supervision Received:

• Campus Safety Supervisor, Site Administrator, District Safety Supervisor

The Board is committed to a policy of nondiscrimination in relation to race, color, religion, sex, age, national origin, disability or sexual orientation, as well as gender identity, gender expression and immigration status. This policy will prevail in all matters concerning staff members, students, the public, educational programs and services, and individuals with whom the Board does business. Any person who believes he or she has been subjected to discrimination, harassment or retaliation on the basis of any protected reason other than disability may file a complaint…