Installation Technician

Job Summary

Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by installing, programming, configuring, dismantling, reconstructing, converting, troubleshooting and servicing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.

• Drives customer loyalty by exceeding customer’s expectations through the installation/service process and meeting customer commitments.
• Meets customer commitments by arriving within estimated time of arrival.
• Installs, programs, configures, dismantles, reconstructs, converts, troubleshoots and services security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follows and completes required processes of wired and wireless technology and connection procedures.
• Tests and validates system signals/communication with central monitoring to properly establish service.
• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offering solution enhancements or alternatives to increase customer satisfaction; suggests innovative and additional solutions to customers to fulfill their security and site automation needs.

• Completes pre-requisite and ongoing safety requirements and courses, driver care requirements, technical standards, and any other applicable training.
• Follows safety standards and reports safety concerns in a timely manner.
• Collects all required payments, balances, and signatures and processes monies received from customers in accurate and timely manner.
• Other job duties as assigned.

• Ability to climb and descend a ladder up to 20 feet.
• Ability to climb stairs.
• Ability to operate a mechanical lift system and ascend up to 40 feet.
• Ability to lift and move up to 50 pounds.

• Ability to work in confined spaces and construction environments.

• High school diploma or equivalent.
• Current valid State Driver’s License.
• Certifications and licensing where required, as specified by local Management.

• Ability to understand and apply codes, rules, standards and requirements to meet specifications.
• Ability to work under general supervision and independently at multiple customer sites on a daily basis and interpret and design system layout to meet customer needs.
• Demonstrates mechanical and technical aptitude according to job level.
• Ability to interpret location maps, blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to operate a company vehicle in a safe manner and responsibility for company‑issued assets.
• Basic mathematical aptitude to perform routine calculations.
• Basic knowledge of mobile technology and data devices for communication.
• Communication skills including verbal and written skills.
• Ability to meet minimum company performance standards for productivity, quality, and safety & security enhancements.
• Ability to logically solve basic to moderately difficult problems with effective solutions and demonstrate troubleshooting techniques.
• Ability to provide outstanding customer service and establish relationships with customers by gaining their trust; ability to relate well to all types of customers, build appropriate rapport, and demonstrate diplomacy and tact.
• Ability to diffuse high tension situations while maintaining professionalism at all times.
• Some technical school training highly preferred.
• Prior experience with electrical installations highly preferred.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.