Installation Scheduler

Installation Scheduler Arizona Shower Door | American Bath Group (ABG) Join an Industry Leader

Arizona Shower Door, a proud member of American Bath Group (ABG), is one of the nation's leading manufacturers and installers of premium shower doors and bath enclosure solutions. With a reputation built on craftsmanship, customer service, and operational excellence, we are committed to delivering exceptional products and installation experiences for homeowners, builders, and commercial customers.

We are seeking a highly organized and customer-focused Installation Scheduler to join our team. This position plays a critical role in coordinating installation activities, scheduling customer appointments, supporting field installers, and ensuring a seamless experience from order completion through installation.

If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and have experience in the glass, shower door, or home improvement industry, we encourage you to apply.

The Installation Scheduler is responsible for coordinating and scheduling shower door installation orders, assigning work to installation crews, communicating with customers, and ensuring all installation documentation is accurate and complete. This role serves as a key liaison between customers, installers, fabrication teams, and operations management to ensure projects are completed efficiently and on schedule.

The ideal candidate is detail-oriented, highly organized, customer-service driven, and comfortable managing multiple schedules and priorities simultaneously.

• Schedule customer installation appointments and maintain daily installation calendars
• Assign installation orders to field installation crews based on workload, geography, and project requirements
• Coordinate installation routes and schedules with installers and operations personnel
• Communicate with customers regarding installation appointments, scheduling updates, and service needs
• Collaborate with fabrication teams, door builders, and plant leadership regarding order readiness and project status
• Review, organize, and maintain installation documentation and work orders
• Dispatch work orders through email, software platforms, or web-based systems
• Create and maintain weekly and daily installation schedules
• Support field technicians and installers with scheduling adjustments and job coordination
• Respond to incoming customer calls and emails professionally and efficiently
• Enter and maintain accurate customer, scheduling, and order information within company systems
• Write and process sales orders for installation-related materials as needed
• Provide timely updates and communication to Customer Service and Operations Management teams
• Assist with special projects and administrative tasks as assigned
• Promote teamwork, collaboration, and a positive customer experience

• High school diploma or GED required
• Experience in the glass industry, shower door industry, or related installation services environment required
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel
• Ability to communicate professionally with customers, installers, vendors, and internal teams
• Ability to quickly learn company software and scheduling systems

• Minimum of one year of customer service, scheduling, dispatching, sales support, or administrative experience
• Previous experience coordinating field service technicians or installation crews
• Experience working with work orders, route planning, or service scheduling systems
• Basic math skills including percentages, fractions, and decimals
• Experience supporting residential construction, remodeling, glass, or home improvement services

• Strong sense of urgency and follow-through
• Exceptional customer service mindset
• Ability to balance multiple priorities and deadlines
• Strong problem-solving and decision-making skills
• Team-oriented attitude with a willingness to…