Service Technician II

Position Summary

The Service Technician II is a key associate in providing an outstanding customer experience while managing cost and expense controls. The Technician works on the Property Management team to inspect, troubleshoot and repair various systems and components in Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.

• Assess situations quickly and determine the appropriate steps to resolve service requests while providing outstanding customer service as an ideal representative of Progress Residential.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modification of equipment or systems as needed or requested by customers. Daily tasks include:
  • Electrical
  • Plumbing
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot basic HVAC items, including thermostat, batteries and filters.
• Report all major repairs or replacements prior to any expenditure of funds.
• Maintain constant awareness of property conditions and take immediate steps to correct any unsafe condition.
• Conduct all business in accordance with company policies, procedures and all state and federal regulations (Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA, etc.).
• Ensure workplace safety standards and practices are upheld.
• Complete service requests in a professional, timely manner.
• Maintain regular attendance and excellent punctuality.
• Follow fleet vehicle maintenance schedule and keep an organized, clean vehicle/workspace.
• Adhere to all fleet policies and procedures as this role is considered Safety Sensitive.

• High school diploma or equivalent required.
• Technical College or Trade Program with HVAC Certification is preferred.
• Valid Driver’s License in the working state.
• Minimum of 3 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Own tools required to perform ongoing service in a residential environment.
• EPA Certification required.
• Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes.
• Ability to install all makes & models of residential appliances.
• Available for on‑call service, weekends and evenings as needed.
• Previous experience in either the single‑family or multi‑family rental industry preferred.
• Ability to work under pressure, meet competing and tight deadlines.
• Strong communication and people skills; ability to interact with residents, vendors, and contractors tactfully and professionally.
• Strong organizational skills.
• Knowledge of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office and proficiency with handheld computer devices such as smartphones and iPads.
• Honest, ethical, and able to handle confidential matters.

• Competitive Compensation, including performance‑based bonuses.
• Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development – Quarterly summits, town hall meetings and continuous training to support professional growth.
• Culture that Celebrates You – Collaboration, recognition and a supportive workplace.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.