Facilities Maintenance Technician

Field Service Technician / Resident Service Representative I (Water Systems)

This hands-on field role combines technical problem-solving, customer interaction, and preventive maintenance for water treatment and related systems. You will work onsite at customer locations, support the operation and upkeep of equipment, and ensure issues are resolved quickly and professionally. The position requires strong mechanical and electrical aptitude, clear communication, and the ability to work both independently and as part of a team in an industrial environment.

• Work onsite at customer locations to perform field service work on water treatment and related systems.
• Conduct general preventive maintenance on water treatment systems and processes in accordance with established procedures and supervision.
• Help replace consumables for equipment such as reverse osmosis (RO) systems, activated carbon filters (ACF), ultraviolet (UV) systems, and other water treatment components.
• Provide routine support and repeated work together with other technician(s), following the requirement to never work alone or operate valves alone.
• Independently execute lock installation projects and other assigned service tasks.
• Troubleshoot and resolve technical issues related to plumbing, electrical, mechanical, and cellular/Bluetooth-enabled devices, using effective problem-solving skills.
• Respond to emergency service calls as directed, including occasional nights, weekends, or holidays, to minimize downtime and ensure customer satisfaction.
• Provide accurate and timely documentation, including monthly expense reports, daily service call reports, weekly tracking reports, and route completion reports.
• Maintain detailed records of all service visits, documenting technical issues, corrective actions, and parts used.
• Prioritize workload in coordination with leadership to ensure an efficient and cost-effective preventative maintenance schedule.
• Build and maintain strong, professional relationships with customer personnel, representing the company in a courteous and knowledgeable manner.
• Provide customer training on products and systems as needed to support safe and effective operation.
• Assist at other locations as required based on business needs, demonstrating flexibility and teamwork.
• Demonstrate a strong safety mindset by following all site PPE, chemical awareness, and safety training requirements.
• Perform physical tasks such as lifting, pushing, pulling, and carrying up to 50 pounds chest high, as well as stooping, kneeling, crouching, reaching, balancing, walking, standing, and climbing.
• Work in a variety of conditions, including confined spaces, damp or dusty areas, extreme temperatures, and both indoor and outdoor environments across all seasons.
• Wear and use a respirator under specified conditions when required by site safety procedures.
• Record and report operational and test data accurately, including lab and chemistry test results where applicable.
• Deliver a high level of customer service by interfacing positively and professionally with customers and addressing their concerns promptly.

• Technical aptitude in plumbing, electrical, mechanical systems, and cellular/Bluetooth devices.
• Strong organizational and time management skills to manage multiple service calls, documentation, and preventive maintenance schedules.
• Proficiency with Microsoft Outlook, Word, and Excel for communication, reporting, and record keeping.
• Excellent communication and interpersonal skills to interact effectively with customers, colleagues, and leadership.
• Self-motivation and the ability to work independently while remaining accountable for results.
• Mechanical aptitude and problem-solving ability in an industrial or field service environment.
• Customer service skills with the ability to interface positively and professionally with customers.
• Ability to receive and successfully pass site PPE training, chemical awareness training, and all required safety training.
• Capability to perform preventive maintenance and basic troubleshooting on water treatment systems and related equipment.
• Physical ability to lift, push, pull, and carry up to 50 pounds chest high and to work in varied physical positions and environments.
• High school diploma, GED, or equivalent education.
• 0–2 years of experience in a related technical, maintenance, or field service role.

• Experience working independently in an industrial setting.
• Previous experience in water treatment, industrial maintenance, or a related technical field.
• Experience performing lab tests, chemistry tests, and logging and reporting test data.
• Mechanical problem-solving experience, such as plumbing, electrical, HVAC, or general mechanical work.
• Experience with preventive maintenance programs and documentation of service activities.
• Comfort working with ROs, ACFs, UVs, and other water treatment equipment, including consumable replacement.
• Strong attention to detail in documentation, including expense…