Maintenance Engineer II; Quick Caller - Arizona Biltmore

Position Overview

Maintenance Engineer II – Full‑time position at Arizona Biltmore, a 700‑room resort in Phoenix, Arizona. The role primarily functions as a Quick Caller Maintenance technician but may be assigned to other duties as needed. Availability: 3:30PM – 12AM, Sunday through Thursday.

• Perform maintenance tasks in guest suites, public spaces, outlets, and back‑of‑house areas.
• Respond to guest calls and complete written assignment sheets provided by supervisors.
• Visually inspect for items requiring repair.
• Maintain knowledge of a wide variety of maintenance trades.
• Appropriately respond to fire or other emergency procedures.
• Adhere to OSHA and EPA regulations.
• Schedule workload effectively and maintain detailed record‑keeping for logs and inspection sheets.
• Demonstrate commitment to eliminating or reducing the risk of injury to guests and associates, and preventing damage to property.
• Act appropriately during any emergency situation.

• Perform routine repair and maintenance of buildings and rooms as assigned.
• Maintain a working understanding of basic plumbing and residential electrical systems.
• Maintain knowledge of all hand tools used in the performance of assigned duties.
• Perform routine maintenance of fire pits, fireplaces, paint, and wallcovering.

• Perform routine repair and maintenance of buildings as assigned.
• Maintain knowledge of painting hand tools, spray equipment, and application techniques for different paints and textures.

• Maintain inventory of supplies needed to perform job functions.
• Report major repairs and items that cannot be repaired to supervisors and initiate suite out‑of‑order as necessary.
• Perform other duties and special projects such as waterproofing, shop cleanup, and labeling of hazardous materials.

• Education
  :
  High school diploma or equivalent (required). Training or apprenticeship in mechanics, carpentry, HVAC, refrigeration, and/or electrical (preferred).
• Experience
  :
  Basic experience in maintenance trades—including electrical, plumbing, mechanical, and carpentry; prior customer service experience; at least one year of experience in a hotel or resort (preferred).
• Licenses & Certifications
  :
  Certification in mechanics, carpentry, HVAC, refrigeration, and/or electrical (preferred);
  Valid Arizona Driver’s License; CPR/First Aid Certified; CPO Certification (preferred).

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, experience, certifications, and location. Compensation may differ in other locations due to cost‑of‑labor considerations.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.