Facilities Maintenance Technician

Facilities Maintenance Technician / Field Technician – Water Systems

This hands-on role combines facilities maintenance and field service for water treatment systems, requiring strong technical problem-solving skills, excellent communication, and the ability to work both independently and as part of a team. You will perform on-site service work at customer locations, support preventive maintenance for water systems, and help customers achieve high levels of system reliability, safety, and sustainability.

Responsibilities

• Work onsite at customer locations to perform service and maintenance work on facilities and water treatment systems.
• Provide accurate and timely documentation, including monthly expense reports, daily service call reports, weekly tracking, and route completion reports.
• Maintain detailed records of all service visits, including technical issues encountered, parts used, and work performed.
• Prioritize workload in coordination with leadership to ensure an efficient and cost-effective preventative maintenance schedule.
• Independently execute lock installation projects and related facility maintenance tasks as assigned.
• Troubleshoot and resolve technical issues involving plumbing, electrical, mechanical, and cellular/Bluetooth devices, as well as customer concerns, using effective problem-solving skills.
• Respond to emergency service calls as directed, including occasional nights, weekends, or holidays, to support customer operations.
• Build and maintain strong, professional relationships with customer personnel, representing the company in a positive and service-oriented manner.
• Provide customer training on products, equipment, and basic system operation as needed.
• Assist at other customer locations or facilities as required based on business needs.
• Perform general preventive maintenance for water treatment systems and processes in accordance with established procedures and under appropriate supervision.
• Help replace consumables for reverse osmosis (RO) systems, activated carbon filters (ACF), ultraviolet (UV) systems, and other related equipment.
• Provide routine support and repeated tasks in collaboration with other technicians, following the requirement to never work alone or operate valves alone.
• Demonstrate a strong safety mindset by consistently following site PPE requirements, chemical awareness practices, and all safety procedures.
• Conduct basic lab or chemistry tests as needed, and accurately log and report data related to system performance and water quality.
• Perform physically demanding tasks such as lifting, pushing, pulling, and carrying equipment up to 50 pounds chest high, as well as climbing, stooping, kneeling, crouching, and working in confined or challenging environments.
• Work both indoors and outdoors in varying conditions, including damp or dusty areas and extreme temperatures, while maintaining safe and effective work practices.

Essential Skills

• Technical aptitude in plumbing, electrical, mechanical systems, and cellular/Bluetooth devices.
• Strong organizational and time management skills to manage multiple service calls, documentation, and preventive maintenance tasks.
• Proficiency with Microsoft Outlook, Word, and Excel for communication, reporting, and record-keeping.
• Excellent communication and interpersonal skills to interact professionally with customers and team members.
• Self-motivated and able to work independently while remaining accountable for results and quality of work.
• High school diploma or GED required.
• 0–2 years of experience in a technical, maintenance, or field service role.
• Ability to receive and successfully pass site PPE training, chemical awareness training, and all required safety training.
• Mechanical aptitude and comfort working with tools, equipment, and mechanical systems.
• Ability to perform preventive maintenance on water treatment systems following established procedures.
• Capability to lift, push, pull, and carry up to 50 pounds chest high.
• Ability to work in confined spaces, damp or dusty areas, and extreme temperatures.
• Ability to wear and use a respirator under certain conditions, as required by the site.
• Willingness to work occasional overtime and weekends, and…