Service Technician II

Position Summary

The Service Technician II is a key associate in providing an outstanding customer experience while maintaining cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot, and repair various systems and components in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

• Assess situations quickly and determine the appropriate steps necessary to resolve service requests while providing outstanding customer service and representing Progress Residential.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems as needed or requested by customers, covering all required daily tasks.
• Diagnose and troubleshoot basic HVAC items such as thermostat, batteries, and filters.
• Report all major repairs or replacements before any expenditure of funds.
• Maintain constant awareness of property conditions and take immediate steps to correct any unsafe conditions.
• Conduct all work in accordance with company policies, procedures, and all state and federal regulations (e.g., Lead-Based Paint, ADA, Fair Housing, HAZCOM Program, OSHA).
• Ensure all workplace safety standards and practices are upheld.
• Complete service requests in a professional, timely manner.
• Maintain regular attendance and excellent punctuality.
• Follow fleet vehicle maintenance schedule and keep the vehicle/workspace organized and clean.
• Adhere to all fleet policies and procedures as this is a safety-sensitive role.

• High school diploma or equivalent required.
• Technical college or trade program with HVAC certification is preferred.
• Valid driver’s license in the working state.
• Minimum of 3 years of general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Must have own tools required to perform ongoing residential service.
• EPA certification required.
• Minimum 2 years of experience repairing all makes & models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot typical household appliance issues and replace defective components.
• Ability to install all makes & models of residential appliances preferred.
• Availability for on-call service, weekends, and evenings as needed.
• Previous experience in single-family or multi-family rental industry preferred.
• Ability to work well under pressure and meet multiple tight deadlines.
• Professional interaction with residents, vendors, and contractors.
• Strong organizational, communication, and people skills.
• Typical physical demands: sitting and standing for several hours, climbing stairs, and lifting up to 50 pounds.
• Knowledge of all pertinent laws and EPA, OSHA regulations.
• Working knowledge of Microsoft Office and handheld computer (e.g., smartphone, iPad).
• Honest, ethical, and confidential handling of information.

• Competitive compensation, including performance-based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, continuous training.
• Culture that celebrates collaboration, recognition, and fun.

This summary is not an all-inclusive description of job duties. Additional duties may be assigned by the incumbent’s supervisor as needed based on company requirements.

Employment is conditional upon a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.