Field Tech Lead

Overview

We are seeking a Field Technician Lead with strong hands‑on experience in Audio Visual systems, low voltage cabling, and customer support
. This individual will lead field installations, guide junior technicians, and ensure projects are completed safely, on time, and to a high standard.

The ideal candidate is both technically skilled and customer‑focused
, capable of troubleshooting complex systems while maintaining professional communication with clients.

• Install, configure, and support Audio Visual systems including displays, projectors, conferencing equipment, speakers, and control systems

• Perform low voltage cabling installation including Cat6, fiber, coax, speaker wire, and control wiring

• Terminate, test, and certify network and AV cabling

• Mount displays, install equipment racks, and integrate AV hardware

• Troubleshoot AV, networking, and signal flow issues in the field

• Lead and coordinate field technicians on installation projects

• Provide guidance and mentorship to junior technicians

• Ensure projects follow installation standards, safety requirements, and quality expectations

• Coordinate daily field work, materials, and project timelines

• Serve as the primary on‑site contact for clients

• Clearly communicate installation progress and technical issues

• Provide post‑installation walkthroughs and basic system training for customers

• Deliver professional service that creates a strong customer experience

• Work with project managers and operations teams to ensure smooth installations

• Review project plans, diagrams, and scopes before installation

• Identify potential issues early and escape when necessary

• Document installations, updates, and service work

• 5+ years of experience in field technician roles

• Hands‑on experience with Audio Visual systems installation

• Experience installing low voltage cabling (Cat5/6, fiber, coax, speaker wire)

• Strong troubleshooting skills across AV and basic networking systems

• Experience leading or mentoring technicians on job sites

• Ability to read project drawings, wiring diagrams, and installation plans

• AV display installation and calibration

• Conference room systems and video conferencing equipment

• Equipment rack building and cable management

• Network cable termination and testing

• Signal flow troubleshooting

• Basic networking knowledge

• AVIXA / CTS certification

• Low Voltage or Structured Cabling certifications

• Experience with Crestron, Extron, Q‑SYS, or similar control systems

• OSHA or job‑site safety training

• Strong leadership and accountability

• Detail‑oriented and organized

• Professional communication with customers

• Ability to work independently in the field

• Problem‑solving mindset