Field Service Engineer

Job Description

Job Description

Job Title:
Field Service Engineer I – AMHS Sustaining Team

Job Description

This role focuses on providing hands‑on technical support for Automated Material Handling Systems (AMHS) by performing preventive and corrective maintenance, troubleshooting complex electromechanical and software issues, and sustaining high levels of equipment uptime and reliability in a highly technical industrial environment. The Field Service Engineer I works directly with advanced automation, robotics, and semiconductor‑related equipment, using technical documentation, diagnostic tools, and collaboration with engineering teams to ensure systems operate safely, efficiently, and in accordance with specifications.

Responsibilities

• Perform preventive maintenance, corrective maintenance, and system repairs on Automated Material Handling Systems (AMHS) to maintain optimal performance and reliability.
• Troubleshoot and diagnose electrical, mechanical, electro‑mechanical, and software‑related issues on automated equipment and supporting systems.
• Analyze system logs, alarms, and error reports to identify root causes of equipment failures and recommend corrective actions.
• Verify software revisions, system configurations, and equipment status during maintenance and troubleshooting activities to ensure proper operation and compliance with standards.
• Install, configure, and validate hardware and software updates on supported AMHS platforms and related subsystems.
• Utilize technical documentation, including schematics, wiring diagrams, blueprints, maintenance procedures, and service manuals, to perform accurate and efficient repairs.
• Support sustaining activities that maximize equipment uptime, throughput, and long‑term reliability in automated and semiconductor‑related environments.
• Escalate complex hardware and software issues to engineering teams, providing detailed data, logs, and observations to assist in advanced troubleshooting and resolution.
• Complete factory training and certification requirements on multiple AMHS platforms and subsystems to maintain current technical proficiency.
• Accurately document all maintenance activities, repairs, troubleshooting actions, parts usage, and equipment status in service reports and maintenance records.
• Collaborate verbally with co‑workers, customers, and engineering personnel to troubleshoot and resolve technical issues in a clear and professional manner.
• Use diagnostic tools such as multimeters, laptop‑based service software, and log analysis tools to evaluate system performance and identify faults.
• Apply knowledge of mechanical assemblies, sensors, motors, drives, pneumatics, motion control systems, and electromechanical devices to support installation, repair, and sustaining activities.
• Follow safety procedures and best practices when working near moving mechanical parts, electrical systems, and in clean room environments.
• Travel as needed to customer sites or facilities to perform field service, maintenance, installation, and support activities.
• Provide a high level of customer satisfaction by delivering responsive, professional, and effective field service support.

Essential Skills

• Minimum 12+ months of hands‑on technical experience troubleshooting, maintaining, installing, or repairing industrial equipment, automation systems, semiconductor equipment, robotics, or electromechanical systems (excluding internships, school projects, and academic lab work).
• Associate degree, technical certification, military technical training, or equivalent hands‑on experience in Mechanical, Electrical, Mechatronics, Robotics, Electronics, or a related technical field.
• At least 6+ months of experience verbally troubleshooting technical issues with a co‑worker or customer to resolve problems.
• At least 12+ months of professional experience within military technical training or equivalent hands‑on experience in a relevant technical discipline.
• Mechanical knowledge and experience working with electromechanical systems and automated equipment.
• Strong troubleshooting skills for electrical, mechanical, and electro‑mechanical systems, including AMHS and automated material handling equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and blueprints.
• Basic knowledge of electrical diagnostic instruments and common shop and hand tools.
• Ability to diagnose and troubleshoot electromechanical devices using technical documentation and diagnostic tools.
• Familiarity with Windows‑based systems and PC skills, including MS Office and Excel.
• Ability to use precision measuring tools to support mechanical and electromec