Operations Manager

Salary Range: $80,000.00 To $ Annually

Department: Operations
Reports To: General Manager
Employment Type: Full-Time

The Operations Manager is responsible for overseeing the day-to-day service, installation, maintenance, and project operations for automatic gate entry and access control systems
. This role leads field technicians, installers, dispatch, and operational support teams to ensure projects and service calls are completed safely, efficiently, on schedule, and within budget.

The ideal candidate has strong field operations experience within automatic gates, gate operators, access control, barrier arms, low-voltage systems, and commercial entry systems
. This individual should be comfortable managing technicians, troubleshooting operational challenges, monitoring job profitability, and ensuring a high level of customer satisfaction.

• Manage daily installation, service, repair, and preventative maintenance operations for automatic gate and entry systems.
• Lead, coach, and develop gate technicians, installers, service technicians, and other field personnel.
• Coordinate technician schedules, manpower, vehicles, equipment, and materials.
• Monitor field productivity, utilization, overtime, job completion, and technician performance.
• Ensure technicians have the proper drawings, equipment, materials, access information, and job scope prior to dispatch.
• Conduct regular operations meetings and communicate daily and weekly priorities.
• Provide field support for complex installations, service issues, and troubleshooting when necessary.

Oversee service and installation involving systems such as:

• Automatic sliding and swing gates
• Commercial gate operators
• Barrier arms and parking gates
• Vehicle detection loops and sensors
• Telephone entry and intercom systems
• Card readers and credential-based access systems
• Keypads and wireless entry systems
• Access control panels and controllers
• Safety devices, photo eyes, edges, and monitored entrapment protection
• Maglocks, electric strikes, and associated low-voltage hardware
• Pedestrian gates and controlled entry points
• CCTV and video surveillance integrations
• Network-connected access control systems
• Preventative maintenance and emergency gate service
• Oversee new installations, service calls, repairs, upgrades, and preventative maintenance agreements.
• Review installation scopes, plans, equipment schedules, and labor requirements before work begins.
• Ensure gate systems are installed and serviced according to manufacturer requirements and applicable safety standards.
• Monitor open work orders and projects to ensure timely completion and proper documentation.
• Work closely with dispatch, service coordinators, project managers, estimators, and sales representatives.
• Manage job-site issues including equipment failures, scope changes, scheduling conflicts, and customer concerns.
• Coordinate subcontractors, vendors, electricians, concrete contractors, and other trades when required.
• Ensure completed jobs are properly tested, documented, closed out, and prepared for billing.

• Provide operational oversight for troubleshooting electrical, mechanical, and low-voltage gate system issues.
• Ensure technicians follow proper diagnostic and repair procedures.
• Maintain quality standards for gate operator installation, access control integration, wiring, conduit, mounting, and equipment placement.
• Reduce service callbacks and warranty-related work through improved installation and service quality.
• Support technicians with advanced troubleshooting and escalation of difficult field issues.
• Ensure systems are properly tested for functionality and safety prior to customer turnover.

• Manage operations with a focus on revenue, EBITDA, gross margin, and operational profitability
  .
• Monitor job costing, labor hours, material usage, overtime, callbacks, and warranty expenses.
• Review project and service profitability and identify areas requiring corrective action.
• Track technician productivity and billable utilization.
• Partner with sales and…