Field Service Technician

• Perform maintenance, repair, and installation of NDT equipment at customer locations or in-house
• Troubleshoot, repair to component level when needed, and install equipment from multiple manufacturers
• Perform periodic maintenance on equipment
• Interface with customers to schedule repair and maintenance service calls
• Provide technical support to customers troubleshooting or repairing their own equipment
• Provide technical support to fellow service technicians
• Follow up with customers to ensure repairs are satisfactory and service calls met expectations
• Participate in planning equipment layout and facility requirements for installations
• Advise customers when equipment is not compliant with current safety standards
• Partner with sales to determine replacement equipment for end-of-life equipment
• Train customer personnel on safe equipment operation and operator maintenance
• Partner with the Service Coordinator to schedule workload efficiently
• Review jobs and timesheets weekly for accuracy
• Maintain accurate inventory and supplies for assigned warehouses
• Maintain valid calibration dates on diagnostic tools, meters, and equipment
• Complete and submit weekly vehicle inspection reports
• Follow appropriate safety practices
• Identify opportunities benefiting customers and the company while on job sites
• Maintain cleanliness of facilities and work areas at customer sites and warehouses
• Submit work orders and expense reports promptly
• Perform other duties as assigned

• Experience in electronics
• Complete understanding of Centura X-Ray products
• Excellent oral/written communication skills
• Excellent phone etiquette
• Able to multi-task
• Customer service driven
• Teamwork orientated
• Professional, upbeat, energetic
• Takes initiative
• Dependable
• Takes pride in work
• Detail Orientated (performs in a manner that will prevent errors and omissions)
• Willing to travel, sometimes overnight and on short notice
• Ability to read and interpret schematic drawings

Demonstrates expertise in maintenance, repair, and installation of NDT equipment, with a strong focus on customer service and technical support. Proficient in troubleshooting and ensuring compliance with safety standards while maintaining accurate inventory and documentation.

• Electronics Experience
• Centura X-Ray Products Knowledge
• Schematic Drawing Interpretation
• Customer Service Orientation
• Technical Support Provision

• Maintenance and Repair of NDT Equipment
• Troubleshooting to Component Level
• Installation of Equipment
• Periodic Maintenance
• Inventory Management
• Calibration of Diagnostic Tools
• Technical Training for Customers
• Safety Standards Compliance
• Work Order Submission
• Detail Orientation

• Excellent Oral/Written Communication
• Teamwork Orientation
• Dependability
• Initiative
• Multi-tasking Ability

• NDT Equipment
• Customer Service
• Technical Support
• Safety Practices
• Equipment Compliance