Installation, Repair, and Tower Technician

Installation, Repair, and Tower Technician Role Overview

• Installs, maintains, repairs, and troubleshoots fixed wireless, Wi‑Fi, fiber‑optic, and related network equipment at customer premises and tower sites. Safely works from ladders, rooftops, poles, towers, and aerial‑lift equipment; documents completed work; and communicates service conditions to customers, schedulers, engineers, and operations teams. Participates in assigned travel and on‑call coverage throughout the Arizona service area. Must be able to travel for training.

• Travel to customer and network sites to install, repair, and troubleshoot fixed wireless, Wi‑Fi, fiber‑optic and related equipment.
• Mount and align antennas; run, terminate, and secure cable; and verify signal quality and service performance.
• Configure or assist engineers with routers, switches, radios, UPS units, computers, and remote‑management tools.
• Diagnose RF, cabling, power, and IP network issues; restore service or elevate complex conditions.
• Install and maintain equipment on rooftops, poles, towers, cabinets, and other elevated structures.
• Operate ladders, hand and power tools, aerial bucket trucks, lifts, and digger/boom equipment when trained and authorized.
• Complete accurate work orders, photographs, equipment locations, radio frequencies, test results, and customer concerns.
• Communicate outages, service disruptions, recurring complaints, safety hazards, and scheduling changes promptly.
• Participate in assigned after‑hours and weekend on‑call rotations.
• Follow OSHA requirements, fall‑protection practices, traffic rules, and company safety procedures.

• Successful performance requires the knowledge, skills, and abilities below. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
• High school diploma or equivalent, or comparable practical experience.
• Valid driver license and acceptable driving record; ability to obtain any required commercial driver license within six months of hire.
• Ability to complete tower‑climbing, fall‑protection, aerial‑lift, equipment‑operation, and company safety training.
• Basic knowledge of computers, mobile applications, routers, structured cabling, IP networking, and RF concepts; intermediate knowledge is preferred.
• Safe use of hand and power tools, with strong troubleshooting, documentation, customer‑service, and critical‑thinking skills.
• Ability to work independently and collaboratively, communicate professionally, and adapt to changing schedules and field conditions.
• One year of WISP, telecommunications, cable, satellite, structured‑cabling, or related field experience is preferred.
• Ability to travel to job sites and participate in assigned on‑call rotations.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in outdoor and active environments, with potential exposure to heat, cold, wind, rain, snow, dust, noise, traffic, and changing weather.
• While performing job duties, the employee must stand, walk, bend, kneel, reach, climb, and use hands to handle or operate tools, materials, or equipment.
• Regularly climb ladders, wood and steel poles, and towers; work on rooftops and in crawl spaces; and use fall‑protection systems and aerial lifts.
• Frequently lift, carry, push, or move objects up to 50 pounds, and occasionally lift or move objects up to70 pounds.
• Regularly drive and travel between customer, warehouse, office, and tower locations; sitting or standing may occur for extended periods.
• Vision and hearing abilities must support safe job performance, equipment operation, reading instructions and safety information, and effective communication.