ISP​/OSP Technician

ISP Field Technician

Phoenix, Arizona

On-Site Role

$32-38/hour

6-month Contract (Contract-to-hire)

Our client, a leading fiber optic network provider, is seeking an ISP (Inside Plant) Field Technician for a 6-month contract-to-hire opportunity based in Phoenix, Arizona. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites.

This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery. On-call availability is required on a rotating basis, including evenings and weekends, and overtime-eligible hours apply for work beyond the standard schedule.

This position offers weekly paychecks, comprehensive medical, dental, and vision benefits, and the potential for permanent employment.

• Support the activation of customer services at data centers and other network sites across designated coverage areas
• Troubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation procedures
• Perform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipment
• Document all field activity accurately and prepare reports for upload to One Drive and distribution to vendors, following established processes
• Work alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activities
• Maintain patch panels and ensure proper cable management and labeling across assigned sites
• Cover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issues
• Complete one remote/home office day per week for reporting, documentation, and administrative tasks
• Perform other duties as required to support network operations and expansion goals

• Minimum 1-2 years of hands-on experience in a data center, ISP, or telecommunications field technician role (recent experience strongly preferred)
• Working knowledge of TDM, SONET, IP, and VoIP technologies and equipment
• Understanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activation
• Experience troubleshooting network outages, identifying failed components, and following proper replacement and escalation procedures
• Familiarity with patch panels, port identification, and circuit diagnostics
• Ability to work effectively with third-party contractors and multiple site technicians simultaneously
• Flexibility to participate in an on-call rotation, including evenings and weekends

• 6-month contract opportunity with a leading fiber optic network provider at the forefront of a major data center expansion
• Weekly paychecks
• Medical, dental, and vision benefits
• Potential for permanent employment
• Overtime-eligible hours for work beyond the standard schedule

Applications will be accepted through October 2, 2026.