Field Service Engineer

• Are you happy to be 'on the road' and travel to customer sites daily?
• Do you have a UK valid Driving licence UK (required)
• Have you worked on ATMs, vending machines, gaming hardware or similar?
• Do you come from a mechanical background building machines/engines and troubleshooting issues?
• Are you within 10 minutes of TW3 (Hounslow)?

Being in the field, you will work independently to resolve hardware and software issues with devices whilst being fully supported with all relevant training and over the phone technical support as required as well as being provided with a company van ( which can be used for personal milage should you wish to opt in to this benefit), mobile, laptop and full training to enable you to work autonomously in the field.

The main responsibilities of this role will be to maintain and repair technical hardware issues within customer estates i.e., ATM machines, self-service kiosks and lockers to name a few, as well as diagnose system problems and repair them whilst keeping in line with service level agreements. You will need to provide excellent customer service and always remain professional when dealing with clients, ensuring you communicate accurately between all departments to provide smooth resolutions for our customers.

You will attend training classes to ensure you are capable and confident at fulfilling service levels and you will need to be comfortable working both independently and within a team.

For this role we do require you to have some previous experience in a transferable field, such as working on ATMs, vending machines, mechanical experience or other such hardware, as well as a working knowledge of Windows based software. You will have customer-facing role experience and must hold a full and valid Driving licence.

Our engineers work a 9hr day (1 hr lunch) on rotational shifts that cover 7am-7pm and 1 in 4 weekends.

• 22 days annual leave (plus bank holidays)
• 9% pension scheme (combined contributions)
• 2 x salary Life Assurance
• Refer a Friend scheme worth £250
• Optional Healthcare plan including retail and gym discounts
• Free onsite parking
• Employee Assistance Programme and much more!

Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, including: adverse finances, criminal record and 5 year employment history verification.

As a Disability Confident employer, we're proud to welcome applications from people with disabilities.

If you have a disability and meet the minimum requirements for this role, we'll ensure you are offered an interview. Please reach out to us at to let us know you have a disability.

We can also discuss any adjustments that would help you be at your best during the recruitment process.