Case Manager; Senior Clients + Wed - Sat

Description

At Central Arizona Shelter Services (CASS), we believe everyone deserves dignity, stability, and a path forward.

We’re looking for a compassionate, driven, and solution-focused Case Manager to work directly with individuals experiencing homelessness, helping them build stability, access resources, and move toward permanent housing.

If you’re someone who believes in meeting people where they are — and walking beside them as they rebuild — this role was made for you.

In this role, you’ll serve as a guide, advocate, and connector for individuals navigating complex life transitions.

You’ll:

• Conduct in-depth client assessments and program orientations
• Build individualized, client-centered case plans based on strengths and goals
• Connect clients to housing providers and community resources
• Assist with benefits applications, identification documents, healthcare access, and transportation
• Support job readiness efforts including resumes, applications, and employment referrals
• Help clients complete housing and service paperwork
• Advocate for clients and ensure their voices are central to planning
• Transport clients to critical appointments when needed

You’ll meet regularly with clients, monitor progress, and adjust plans as needed to ensure forward movement toward housing stability and self-sufficiency.

You’ll also:

• Review case notes daily to maintain continuity of care
• Enter client data into HMIS accurately and timely
• Provide “success stories” highlighting positive client outcomes
• Collaborate with internal departments and partner agencies
• Participate in team meetings, trainings, and outreach events
• Escalate urgent concerns to leadership when necessary

Every housing placement, benefit approval, or employment milestone represents real progress — and you’ll help make that happen.

You may be a great fit if you:

• Communicate clearly and compassionately
• Stay calm in crisis situations
• Think critically and make client-centered decisions
• Are organized and documentation-driven
• Believe in trauma-informed, strengths-based approaches
• Are comfortable navigating community resources and service systems

Experience in case management, social services, housing navigation, or behavioral health is strongly preferred.

Most work happens in a professional office setting, with occasional off-site events and community visits. You’ll be active throughout the day, moving around campus and working closely with clients and partners.

This is a full-time position;
Wed
- Sat 7 AM - 6 PM — Four (4) ten-hour shifts

Occasional evenings or weekends may be needed based on client and program needs. Travel is primarily local.

Because here, your work changes lives.

Every case plan completed, every barrier removed, and every client who secures housing represents hope restored.

If you want a role where compassion meets action — and your work truly matters — we’d love to meet you.

Join CASS and help individuals move from crisis to stability, one client at a time.

Required
:

Preferred: