Advocate Assistant

ATTORNEY GENERAL (DEPT OF LAW)
ADVOCATE ASSISTANT Job Location:

Address: 2005 N CENTRAL AVE, PHOENIX, AZ 85004

• Salary: $28,059 - $48,000
• Grade: 15
• Closing Date: 03/11/2026

The Arizona Attorney General’s Office Criminal Division/Office of Victim Services Section is seeking an Advocate Assistant. Under general or limited supervision, this position will perform casework and human service duties of moderate difficulty, such as: assisting with casework, direct victim services, assisting with data entry for monthly statistics reports, victims’ rights notification letters, ensuring accurate case documentation of activities and services, and case management to include opening, reviewing, tracking, and closing files.

This position will be responsible for responding to victim related incoming phone calls, e‑mail and providing occasional coverage for advocates. In addition, this position will complete periodic assignments from the OVS Supervisory Advocate, Advocate Program Manager and the Director of OVS.

This position may offer the ability to work remotely up to 2 days a week based upon the department's business needs and continual meeting of expected performance measures.

• Answers calls and e‑mail from non‑AGO case victims in the community to provide assistance and assess needs. Responsibilities include providing services to constituents such as referrals to community agencies for assistance, referrals to law enforcement agencies and internal referrals.
• Processes incoming Post‑Conviction Notification Request forms and notices of federal Petitions for Writ of Habeas Corpus and sends appropriate letters (127 and 150/137) to victims providing mandated and non‑mandated information and referrals.
• Assists the OVS Advocates including: opening and closing files, case documentation, assisting with daily data entry for monthly statistical reports based on office activity and processes incoming forms and documents from victims, attorneys and courts.
• Contacts AGO victims by phone or in writing; receives victims' calls and e‑mail; assesses victims' needs and concerns; describes program services; explains victims' rights; refers victims for services available throughout community agencies; provides emotional support and empathetic listening; explains status and disposition of victim cases.
• Examines and reviews documents, case records, incoming correspondence, memoranda, minute entries and evaluates appropriate actions to be taken, including dissemination of items, and conferring with advocates or supervisor for advice.
• Participates in and contributes to advocate and staff meetings; completes work assignments and duties of other staff specialists in their absence.
• Other duties as assigned as related to the position.

This position requires knowledge of the principles and practices of performing administrative functions of a responsible nature. This position requires the candidate to have knowledge of the criminal justice system process, specifically relating to prosecutions and post‑conviction appeals. Basic knowledge of victims' rights laws, current state and federal laws, knowledge of basic trauma informed care, and local social service agencies are required in order to perform work satisfactorily for this position.

It is also critical that any candidate for this position have knowledge of computers, Microsoft Office software and the ability to generate word processing documents. The knowledge to maintain an organized work environment and to plan, coordinate and prioritize work activities for self and others is expected of any candidate.

Skills that are required or expected to be learned through the training process of this position include the ability to effectively interpret OVS and AGO policies, procedures, rules and regulations. Training regarding the principles and practices of case management and the effects of victimization, including the social, emotional, physical and financial will be provided, as these skills are critical to the work performance required of this position.

This position should have the skills to learn and…