Case Manager

LOCATION: Phoenix Family Services

STATUS: FT/40hrs/wk/Non Exempt

Pay: $20.00 - $21.00 per hour

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor's Degree or equivalent required. (Experience in social service capacity may substitute for education in a 2:1 ratio)
• Excellent knowledge of local community resources required
• Demonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances
• Able to maintain a non-judgmental demeanor, using a professional approach & maintaining boundaries with clients
• Able to handle crisis/emergency services for the homeless & working poor by utilizing crisis intervention, & conflict resolution skills
• Experience working with households with minor children
• Ability to quickly become proficient in Salvation Army approved Social Service programs
• Possess ability to develop and maintain a positive working relationship with fellow agency staff and professionals from other agencies.
• Ability to complete documentation accurately in a timely manner, possess time management skills and be able to work independently
• Excellent verbal and written communication skills
• Excellent knowledge and ability to use current MS Office Software applications, including Word and Excel, as well as email, the internet & Bowman Systems (Wellsky and/or HMIS depending on Corps and/or grant requirements)
• Excellent detail, organization and file management skills
• Demonstrated dependability, maturity and initiative
• Must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
• Ability to work independently or as a part of a collaborative team
• Bilingual strongly preferred
• Must possess a valid Arizona driver's license with a clean driving record & pass a motor vehicle records check.
• Ability to pass The Salvation Army's Fleet safety e-learning
• Must be able to pass a criminal background check

RESPONSIBILITIES:

• Develop case plans for the families in shelter to help them be successful in establishing stable housing.
• Responsible to fulfill the overall mission of The Salvation Army in the provision of services to program participants of the Phoenix Family Shelter
• In accordance with empowerment philosophy, support, assist, validate and provide case management with residents depending on individual case plan.
• Develop an individual POH action plan and set goas for each client. Monitor case plans/assessment for clients at 30, 60, 90 and 365 days. Keep paper and electronic client files up to date.
• Assist clients in preparation for return to permanent housing
• Upon first case management meeting:
• Determine client's perception of problems, strengths, and needs.
• Develop 3 mutually acceptable goals with the client.
• Provide client with written copy of finalized case plan.
• Participate in meetings with the Divisional Pathway of Hope Coordinator.
• Act as a liaison between clients, organizations and Corps Officers.
• Maintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based information
• The Case Manager will ensure that the program participants are given every opportunity to succeed by providing the necessary assistance to move from homelessness stable housing; taking particular care when dealing with domestic violence related issues.
• Participate in all Pathway of Hope (POH) trainings, including but not limited to Strength's Based Perspective, Motivational Interviewing, Trauma Informed Care/De-escalation, and Stages of Change Model
• Working knowledge of the State of Arizona statutes and codes that have an impact upon our services to homeless households
• Utilize POH steps in navigating the path to independence and stability as follow is:
• Selection:
  Intake, Assessment, The Hearth Hope Index, The Client Sufficiency Matrix, The Strengths Assessment
• Action Planning:
  Personal Action Plan
• Case Management:
  Community Resource Map, Client…