Residential Program Mgr

Residential Program Manager — Arizona Community Protection & Treatment Center (ACPTC)

Location:

501 N 24th St, Phoenix, AZ 85008. Salary: $26.35 hourly. Work setting:
In‑hospital within a 24‑hour, 7‑day controlled residential facility. Position open until filled.

• Work full‑time, 40 hours per week on‑site.
• Manage and direct up to 20 staff—assign staff, schedule, and set priorities.
• Attend and conduct staff meetings—provide input, guide discussions, and make decisions.
• Communicate with staff, residents, family members, agency officials, and other representatives.
• Oversee inventory management—order and track supplies.
• Conduct inspections of work areas for safety, cleanliness, and security.
• Coordinate necessary repairs or address environmental concerns.
• Utilize Non‑Violent Crisis Intervention (NVCI) techniques and implement crisis intervention and behavior‑management procedures for residents who are violent, suicidal, or have behavior difficulties.

• Lead and manage staff using effective leadership techniques.
• Manage operations within the facility area.
• Perform crisis management and conflict resolution.
• Monitor resident behaviors and provide direct care for daily living activities.
• Write and submit reports while maintaining investigation procedures.
• Communicate effectively in written and oral formats and take direction orally or in writing.

• Valid driver’s license.
• Must obtain and maintain CPR and NVCI certification (training provided).
• Possess a valid Level One Fingerprint Clearance Card or apply within seven (7) working days after starting employment.
• Attend required training at start of employment.

• Ability to make decisions, solve problems using judgment skills.
• Ability to manage population and security.
• Ability to document and proficiently keep records for the area.
• Ability to apply regulations governing high‑security risk residents.
• Ability to work with sexually violent persons and residents with mental health issues.

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays and generous vacation/sick leave.
• Up to 12 weeks of paid parental leave (pilot program).
• Tuition reimbursement, wellness plans, and professional development opportunities.

Travel within Arizona may be required.