Case Manager II

Phoenix, AZ | Full-Time | Non-Exempt $23.08 - $24.08

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with a bachelor’s degree in social work, psychology, counseling or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?

U.S. VETS—the nation’s largest nonprofit dedicated to ending veteran homelessness—is hiring a Case Manager II to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability.

As a Case Manager II, you will provide trauma-informed, strengths-based case management to veterans.

Responsibilities include:

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Conduct home visits at project-based units or scattered sites to ensure health and welfare of clients.
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after-hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

• Transitional Housing:
  Help veterans prepare for and transition into permanent housing.
• SSVF (Supportive Services for Veteran Families):
  Deliver rapid rehousing and homelessness prevention services.
• Permanent Housing (HUD-VASH, etc.):
  Focus on housing stabilization and long‑term support.
• Workforce Development:
  Assist clients with employment plans, resumes, and job readiness.
• Justice‑Involved Veterans:
  Provide pre‑release and post‑release support for veterans exiting incarceration.
• Aftercare and Counseling Services:
  Offer ongoing case management and facilitate group or individual therapy (if licensed or certified).

• Mission‑Driven – You are passionate about serving veterans and making a difference.
• Experienced – You have a solid foundation in case management, ideally with at‑risk populations such as those experiencing homelessness, mental health disorders, or substance use.
• Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team‑based culture.
• Team‑Oriented – You’re ready to support peers, collaborate across service team, and help elevate program quality.

• Bachelor’s degree in social work, psychology, counseling, or related field
• At least two years of work experience in case management or other roles in the social services arena
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients
• Strong communication, documentation, and organizational skills
• Proficiency in Microsoft Office and electronic records systems
• Valid and current driver’s license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training course
• Not required but a definite PLUS!
• Experience working with homeless, veteran or justice‑involved populations
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE)
• Experience facilitating groups or life skills classes

• Comprehensive Benefits:
  Medica…