Training Associate

Essential Functions and Responsibilities

• Conduct training sessions for on-site team members based on identified needs, including onboarding and orientation for all new hires to ensure a positive and engaging onboarding experience.
• Serve as a training partner and operational support resource for on-site teams, floating between communities as property needs require.
• Update training materials as requested by the Training and Development Associate to ensure they are current and effective.
• Provide one‑on‑one training and support to new hires to ensure a smooth onboarding process.
• Facilitate both individual and group training sessions tailored to identify operational needs and skill gaps.
• Monitor and evaluate the effectiveness of training programs and discuss any potential growth opportunities with the Training and Development Associate.
• Implement and support GRE‑M training programs focused on property operations, customer service, leasing, compliance, maintenance processes, and company standards.
• Assist with developing team members for their next step of their career path.
• When not facilitating training and onboarding this team member will support with operational coverage and support during staffing transitions, new acquisitions, system implementations, or high‑need situations.
• Maintain consistency in company standards, processes, customer experience expectations, and operational compliance across the assigned portfolio.
• Promote a positive, collaborative, and team‑oriented culture while building strong relationships with onsite and corporate teams.
• Support change management initiatives by helping teams successfully adopt new processes, systems, and company programs.
• Participate in special projects, training initiatives, workshops, meetings, and company events as assigned.
• Maintain professionalism, flexibility, and responsiveness while adapting to the evolving needs of the portfolio.
• Collaborate and establish effective relationships with both the Director of Property Services and the Training and Development Associate.
• Other duties as assigned.
• Travel regularly to support onsite teams with in-person training, community support, and operational assessments.

• Previous experience training and developing others required.
• The ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
• Communicate with other employees, residents, visitors, and the public in a professional and pleasant manner.
• Comfortable writing and presenting learning material to employees at all levels.
• Proficient in utilizing the internet, word processing, spreadsheet, and database management programs to complete needed reports.

• 5 years of proven on‑site experience in property management.
• Demonstrated experience in recruitment and talent acquisition.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Excellent organizational skills and attention to detail.

• None.

• High School diploma or equivalent.
• Experience in property management or related field preferred.

• Knowledge of Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook.
• Microsoft Word, and Windows Operating System.
• Expert‑level knowledge of Yardi Voyager, CRM Flex, and CRM IQ.
• Must be able to speak, read and write in English, in a manner sufficient to carry out duties.

The work schedule for this job description is Monday – Friday 8:30am – 5:00pm, weekends and after hours are at times required to fulfill this role successfully.

FLSA Status:
Non‑Exempt, Full‑Time (40 hours per week)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GRE Management is an equal opportunity employer.