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Position: Job Page
ARIZONA DEPARTMENT OF CHILD SAFETY
The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.
We're Hiring!

ASSISTANT CASE MANAGER / CASE AIDE - WELCOME CENTER

Phoenix, AZ 85021

(Use the "Apply for this Job" box below)./careers

Salary: $18.55 hourly

Shift: Friday - Monday, 11:00 AM - 10:00 PM

Requisition Closing Date: 6/21/2026

Make An Impact With DCS

At the Arizona Department of Child Safety ("DCS"), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state.

DCS is proud to be a pillar of strength for our communities, and the work we do each day helps build a safer, more compassionate, and more resilient Arizona.

Why DCS?

Working for DCS is more than just a job-it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that is passionate about child welfare and committed to serving with integrity, compassion, and accountability.

A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.

If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).

What You'll Do

As an Assistant Case Manager/Case Aide at the Welcome Center, you'll:

• Transport clients and children and ensure proper use of child safety seats
• Transport children to designated placements as needed
• Assist clients with application processes
• Provide case assistance to participants involved in child safety services
• Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma-informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
• Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
• Respond to service approval inquiries and verify the accuracy of service request documentation
• Provide clerical and administrative support and maintain accurate records
• Refer clients and families to community resources and organizations that promote self-sufficiency
• Document client interactions, activities, and service-related information
• Participate in professional and unit meetings and deliver goods as requested
• Travel in-state and out-of-state as required

You may also be required to work outside of regular business hours, including weekends, holidays, and overtime.

We're Looking For Someone Who Can:

• Understand child development needs, behavioral needs, and cultural influences on families and communities
• Become familiar with community resources and services that support children and families
• Use strong communication skills, including active listening, de-escalation techniques, and clear verbal and written communication
• Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing platforms, and mobile technology to document and coordinate work
• Manage multiple administrative and service-related tasks while maintaining attention to detail

What We Need From You (Required Qualifications)

• High School Diploma or GED
• Valid driver's license and a satisfactory 39-month driving record
• Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
• Ability to obtain and maintain CPR certification
• Work history, Central Registry, and Public Record review will be considered
• Ability to use a vehicle as an essential function of the job to conduct State business
• May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply:
Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Preferred Qualifications

The following qualifications are preferred but not required:

• Two years of college or university coursework with a minimum of 21 semester hours in:
• Child Development
• Rehabilitation
• Social Services
• Counseling
• Psychology
• Sociology
• Or another closely related field

Knowledge Areas That Support Success

• Basic principles of human and…