Solutions Case Manager, and Health ; H2O

Job Details

Job Location:

Phoenix, AZ 85040

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $23.50 - $23.50 Hourly

Travel Percentage:
Minimal

Job Shift: Day

Job Category:
Case Management

Status:
Full-Time, Non-Exempt | Payrate: $23.50/Hour |

Schedule:

Monday-Friday 8:30 a.m.

- 5:00 p.m. (Crisis - availability and weekend availability may be required)

'To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.'

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

The Housing Solutions Case Manager, H2O is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, and at risk of homelessness. H2O provides housing transition/navigation services, and housing pre‑tenancy and tenancy sustaining services. This position requires successful working relationships with residents that support their ability to increase their self‑reliance and influence positive behavior changes.

It will identify problems and obstacles that threaten to undermine residents’ self‑reliance and housing stability. Keeping clear and accurate files and records is essential, and the team will practice trauma‑informed and client‑focused strategies.

• Maintain a minimum caseload of 1‑15 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based upon the housing assessment that addresses identified barriers, including short‑ and long‑term measurable goals
• Meet with clients in the shelters, out in the community, and in their homes
• Utilize harm reduction interventions and methodologies to provide client‑centered services to keep them in housing
• Utilize skills regarding crisis prevention and intervention
• Practice trauma‑informed care and motivational interviewing when interacting with clients
• Assist residents to build upon their strengths and recognize their needs in a respectful manner
• Conduct health and safety visits, including habitability inspections
• Be knowledgeable of community resources and refer clients as needed
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support
• Work collaboratively with other community support providers, outreach teams, Health Care Networks, Housing Authorities (Housing Specialists), landlords, social workers, and Leasing team
• Attend and provide support to clients during voucher briefings, attend match meetings, and connect clients in Coordinated Entry
• Attend trainings that increase knowledge of effectively meeting clients’ needs (including co‑occurring disorders, harm reduction, and cultural competence)
• Assist with the search for housing, complete housing applications, request reasonable accommodations if needed, and assure that the living environment is safe and ready for move‑in
• Provide early identification and intervention for behaviors that may jeopardize housing
• Coach client on developing and maintaining key relationships with landlords/property managers
• Coach client on life skills to remain stably housed
• Identify and respond to crisis situations by promptly prioritizing and implementing appropriate intervention
• Assist clients with obtaining required documents to secure housing (e.g., valid identification card, birth certificate, income verification, Social Security Benefits, etc.)

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of a team to plan and develop resident programs

• Keep accurate, up‑to‑date…