Infusion Care & Advocacy Coordinator

About This Role

The Infusion Care & Advocacy Coordinator exists to ensure our members with infusion needs feel fully supported, guided, and confident throughout their care journey.

In this role, you will:

• Serve as the dedicated advocate for members navigating infusion services
• Coordinate care across by locating applicable patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Ensure a seamless, supported experience for members and their families throughout the entire treatment process

This is a hands‑on, hybrid role for someone who:

• Is deeply compassionate and organized
• Wants their work to have real‑world impact on people’s health and finances
• Communicates clearly and confidently with members and care teams
• Thrives in complex, high‑impact situations where coordination and advocacy matter

In this role, you will:

• Own: Care Coordination for infusion services, including scheduling and aligning infusion services, Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members and families by guiding them through treatment plans, answering questions, and ensuring nothing falls through the cracks
• Collaborate with: Clinical care teams, providers, and internal departments to ensure a seamless, end‑to‑end care experience
• Advocate for: Members financially and clinically by obtaining treatment details, verifying coverage, and helping identify resources to support their care
• Ensure: Accurate documentation of all member interactions and treatment details within the EMR
• Communicate: Continuously with members, providers, and internal teams to ensure care plans and protocols are followed
• Contribute: As a flexible, positive team player aligned with Redirect Health’s mission

A strong performer in this role is known for:

• Creating a supportive, reassuring experience during highly sensitive moments
• Managing complex care coordination with precision and attention to detail
• Advocating effectively for both the clinical and financial needs of members
• Communicating clearly across multiple stakeholders while maintaining empathy

Success in this role is measured by:

• Seamless coordination of infusion care across all treatment stages
• Accuracy and completeness of documentation in the EMR
• Member confidence, trust, and overall care experience
• Strong collaboration with clinical teams and internal partners
• Timely communication and follow‑through on care plans

We’re looking for someone who:

• 2–3+ years of case management, customer service, or related experience (Required)
• 2–3+ years of oncology or infusion coordination experience, or related experience (Required)
• Proficiency in Microsoft Word, Excel, and Electronic Medical Record systems (Preferred)
• High School Diploma or GED (Required)
• Strong communication skills and a commitment to compassionate, patient‑centered care (Required)
• Ability to manage multiple priorities in a fast‑paced, collaborative environment (Required)

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out‑of‑pocket maximums

This benefit alone can save families tens of thousands of dollars.

• Starting Pay: $21.00/hour
• FREE healthcare for you and your entire family
• Paid time off & sick time
• 401(k) access
• A mission‑driven team that believes in doing the right thing

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at‑will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Redirect Health does not provide employment‑based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.