Case Manager

Department of Economic Security – DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: a thriving Arizona. DES serves more than 3 million Arizonans. Our mission is to strengthen individuals, families, and communities for a better quality of life.

Case Manager 2 position in the Division of Developmental Disabilities (DDD), located in the Phoenix Metro and surrounding areas. The role involves providing flexible, high‑quality, member‑driven services and supports to individuals with developmental disabilities and their families, helping them exercise independent decision‑making and engage in the community.

• Drive a vehicle to conduct onsite visits to members’ homes, schools, and program sites to develop relationships and discuss service needs.
• Develop, review, monitor, and evaluate Person‑Centered Service Plans (PCSP) in accordance with mandates, ensuring timely documentation of progress and concerns, and completing appropriate referrals to community agencies.
• Facilitate meetings and program visits to assist with member/family choices; complete referrals for assessed/covered services.
• Collaborate with community agencies to provide assistance and support to members and families in crisis.
• Write comprehensive progress notes and maintain case records; prepare a variety of reports and complete special projects as required.

• Health Insurance Portability and Accountability Act (HIPAA).
• Medical and behavioral health issues and terminology.
• Methods, procedures, and techniques used in the development of PCSP.
• Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
• Principles and practices of case management.

• Developing, evaluating, and maintaining member service plans.
• Interviewing, counseling, and interacting with members and family members.
• Problem identification and resolution.

• Work independently and within diverse work teams.
• Organize and manage caseload.
• Document case files and information within required timelines.
• Maintain confidentiality.
• Drive a motor vehicle.

N/A

• Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI). OR candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).
• A Bachelor’s Degree in Human Service, Behavioral Science or related field AND at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41‑1968 to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of the Department of Child Safety Central Registry pursuant to A.R.S. 8‑804 and the Adult Protective Services Registry pursuant to A.R.S. 46‑459.
• Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• If this position requires driving or vehicle use as an essential function, the following requirements apply:
  Driver’s License Requirements. (link omitted)
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility…