Case Manager

This position reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. With supervision, the Case Manager I is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs.

FLSA Classification:
Non-Exempt

• Under supervision of Case Manager III, Program Coordinator, or Clinical Director, assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric
• Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services
• Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete
• With supervision, collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Assists all Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Reviews and documents updates for IAPs on a monthly basis
• Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director
• Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients
• Assists in quality management activities, data collection, and preparing reports
• With supervision, facilitates client life skills classes
• Assists in providing specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)
• Conducts random drug and alcohol screenings of clients
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases
• Documents client referrals for services
• Attends scheduled team meetings and trainings
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
• Performs other duties as required
• Staff who have a valid driver’s license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families (SSVF), and Incarcerated Veterans Transition Program (IVTP), each with additional program-specific duties as outlined below.

• Focuses on providing case management services that result in clients transitioning to permanent housing
• Assists with ensuring clients are accounted for daily through contact, bed check, and/or daily sign-in logs
• Assists with monitoring program rent/participant fee compliance to assist clients in prioritizing housing
• For programs with scattered-site transitional housing such as the Transition In Place (TIP) Program,…