2nd Shift Supportive Services Supervisor; Temporary Position

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position: 2nd Shift Supportive Services Supervisor (Temporary Position)

Location: Phoenix

Job : 160

# of Openings: 1

Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non‑recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.

We are looking for people who value collaboration, accountability, customer service and practical problem‑solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long‑ and Short‑Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

The HSC Supportive Services Supervisor (Temporary position ends 9/30/26) reports directly to the Supportive Services Manager. They will be responsible for assisting the Supportive Services Manager in all areas pertaining to the Supportive Services Department. The lead will assist in overseeing scheduling, training and monitoring of work responsibilities completion and compliance of staff and volunteers. This position will provide direct service to staff and clients who utilize the LDRC, Sherpa Keep Safe Storage Program, the Campus Mail Room, the Shower Program, COVID distancing shelters and volunteers within these workstations;

among various department needs as determined by the Supportive Services Manager.

• High level of customer service skills; committed to treating all clients, visitors and staff with dignity and respect.
• Model positive engagement with clients with a welcoming attitude.
• Effective communication with both peers and management.
• Monitor supportive services staffing/rotation schedules.
• Keep Supportive Services Manager updated on daily operations and tasks.
• Ability to step in and assist in all department needs; including when the department is short staffed.
• Check on staff regularly, provide guidance, updates or changes information and instruction.
• Attend weekly department meetings and facilitate when manager is not available.
• Attend any specific trainings/meetings established for department.
• Adhere to and enforce the rules of each department operation (LDRC, Keep Safe Storage Program, Campus Mail Room, Shower Program, Sherpa and volunteers within) outlined for staff, clients and Campus partners.
• Work closely with and assist security staff with violations by clients in any of the department operations areas.
• Implement ongoing surveying/engaging process that communicates clients’ needs and interests on how they can be better supported and served by staff, in dayroom and on Campus.
• Keep up on inventory needs for all shifts.
• Update resources regularly to ensure accurate information distribution; maintain up to date fliers, forms, sign‑up sheets, process changes, etc.
• Connect with Campus agencies to apply critical thinking in finding quick…