CASE MANAGER

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Full Time CRTC, Phoenix, AZ, US

7 days ago Requisition

Salary Range: $55,000.00 To $59,000.00 Annually

TITLE:

Case Manager

REPORTS TO:

Clinical Director/Manager

STATUS: FT/Hourly

As a Case Manager with Camelback Recovery/Phoenix Residential, you will deliver compassionate and professional service, while providing unconditional support to the individuals we serve. In this role, you will be responsible for maintaining a caseload of clients by meeting with clients weekly and tracking the clients progress. In addition, you will work closely with the Clinical Director to manage internal databases, maintain client files and profiles, and assist in other daily business operations.

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
• Handle case assignments, draft treatment plans, review case progress and determine case closure
• Help clients achieve wellness and autonomy
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
• Develop effective working relations and cooperate with medical team throughout the entire case management process
• Arrange abeyances with social services, health and government agencies
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
• Record cases information, complete accurately all necessary forms and produce reports for referral sources
• Promote quality cost-effective interventions and outcomes
• Assess and address motivational and psychosocial issues
• Adhere to professional standards as outlined by protocols, rules and regulations
• Maintain data regarding client progress, including EMR upkeep, report writing, and shift note tracking
• Coordinate with senior management and report on ongoing cases and new assignments
• Attend staff meetings and training as required
• Excellent scheduling and time management skills
• Self-starter, quick learner and detail-oriented
• Advanced problem-solving and conflict management skills
• Ability to learn and navigate the company's systems and understand policies
• Strong interpersonal abilities
• Genuine compassion for the well-being of people

• One year experience in mental health, substance abuse, and case management
• Excellent written and verbal communications skills. Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Ability to build rapport with clients
• Shift Flexibility
• Self-motivated and self-directed
• Team Player
• High level of patience
• Must have valid Arizona Level 1 Fingerprint Clearance Card
• Must have valid Driver's License
• Must have high school diploma or GED
• Bachelor’s degree in social services, sociology, or psychology strongly preferred
• Must be 21 years of age or older
• Must have Knowledge of Windows | Basic Email | Microsoft Word | Timekeeping software | Google & basic computer navigation skills.
• Must hold an active CPR/First-Aid/AED certification
• If applicable, must have one year of maintained sobriety
• Must be able to pass drug test

• Must have reasonable ability to do the following:
• Stand, walk and sit during assigned shift hours
• Be able to manually assess a patient as part of a physical exam
• Reach, climb or balance, stoop, kneel, crouch or crawl
• Speak and have access to the special senses within normal limits (hear, taste, smell, etc.) as it applies to patient care
• Must be capable of lifting up to 20lbs
• Maintain the ability to manually handle patient belongings with gloved hands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.