Intake Specialist (INTSPC-02

Intake Specialist (INTSPC-02)

Join New Freedom – Where Second Chances Become Bright Futures

At New Freedom, we don't just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you're driven, collaborative, and energized by making a real difference—this is where you belong.

About the Role

The Intake Specialist serves as a critical first point of contact for members entering New Freedom's Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement. You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one.

This role is ideal for someone who:

• Thrives in a fast-paced, mission-driven environment
• Is highly organized and detail-oriented
• Has strong interpersonal and assessment skills
• Is passionate about behavioral health and helping individuals succeed
• Can balance empathy with accountability

What You'll Be Responsible For

Conduct comprehensive intake assessments and document appropriate diagnoses

Complete individualized treatment plans aligned with member goals

Facilitate all intake paperwork, consents, and admission documentation

Educate members on program expectations, policies, rights, and responsibilities

Ensure compliance with confidentiality, regulatory, and program requirements

Provide orientation to all new admits within required time frames

Collaborate with clinical staff to ensure seamless member transitions into care

Communicate program details including services, schedules, grievance processes, and expectations

Support member understanding of treatment compliance and available resources (including dual diagnosis services)

Maintain accurate records within electronic health record systems

Meet established KPIs focused on member care, engagement, and intake timeliness

Participate in ongoing clinical supervision and required continuing education

What Success Looks Like

Members experience a clear, welcoming, and well-organized intake process

Intake documentation is accurate, compliant, and completed on time

Strong collaboration with clinical teams ensures seamless handoffs

Members demonstrate understanding of program expectations and engagement in treatment

Consistent achievement of intake KPIs and quality standards

Positive feedback from members and internal teams

What We're Looking For

Master's degree in Social Work or related field

Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning

Strong communication, organizational, and critical thinking skills

Experience with motivational interviewing and client engagement

Ability to work both independently and as part of a team

Experience working with dual diagnosis populations (preferred)

Ability to adapt in a fast-paced, evolving environment (preferred)

Strong commitment to member-centered care (preferred)

Must be 21 years of age or older

Ability to pass background check, drug screening, and TB testing

Why You'll Love Working Here

We take care of the people who take care of others. At New Freedom, you'll enjoy:

Competitive pay and strong benefits package

$0 medical plan option + employer-supported coverage

401(k) with match

Generous paid time off

Free meals, snacks, drinks, gym access

A mission that matters —and a team that works hard to deliver on it

Our Standard

We're building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership. If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization —we want to hear from you.

Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.