Crisis Intervention Specialist, 1st shift

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Crisis Intervention Specialist, 1st shift

Location: Phoenix

Job :146

# of Openings:2

Become a Part Of Something Big!

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community

that empowers people to end their homelessness and create positive, long-term changes.

We offer a dynamic work environment where your ideas and critical thinking skills will be valued

and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of something
bigger than themselves,

who
want to challenge the status quo.

At Keys to Change, your work will matter,
your voice will be heard,
and together,

we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long and Short Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Crisis Intervention Specialist, 1st shift, is the point of contact for individuals accessing homeless services and experiencing a crisis that could result in homelessness s position is responsible for providing motivational approaches, knowledge of community support resources, and connections to these resources based on individuals' needs, including potential connections to mental health and/or substance abuse concerns and trauma. This individual will also collect demographic information and triage individuals into needs-based services.

The 2nd Shift Crisis Intervention Specialist is responsible for greeting all individuals who seek services at the Welcome Center. Responsibilities are determined by the Welcome Center.

The Work You Will Do to End Homelessness

• Identify and triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crises to available services.
• Collect client demographic information and obtain appropriate releases of information.
• Coordinate with campus partners to facilitate entry into shelter and other campus services
• Utilize diversion strategies to determine if other resources, outside of shelter, will work for the client.
• Conduct vulnerability assessments (VI-SPDAT).
• Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
• Foster healthy and productive relationships with community collaborates including mental health providers, housing providers, and social service agencies.
• Document client interactions in the HMIS system.
• Oversee the waiting area, assuring all clients are signed in and assuring all clients are treated in a trauma-informed way
• Create and print campus Identification cards for clients
• Engages Clients using best practices, including motivational interviewing, conflict resolution, and crisis de-escalation.
• Maintains adherence to the Keys To Change and campus policies.
• Attends yearly updates for any specific training established for their department or specific to their position
• Adheres to policies regarding working hours, break periods, and proper use of the payroll and benefits system
• Additional duties…