Outreach Coordinator

Job Details Level: Experienced

Job Location:

USVETS Phoenix
- Phoenix, AZ 85012

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $52,141.00 - $65,176.00 Salary

Travel Percentage :
Up to 25%

Job Shift: Any Job Category:
Nonprofit
- Social Services

• Establishes and maintains working relationships with local service providers and employers
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and services
• Conducts the initial screening of potential clients at the site
• Facilitates the admission and discharge processes for the various programs at the site
• Identifies goals of potential clients to ensure suitability for programs at the site
• Tracks and maintains a database of clients served by the site’s outreach team
• Performs interventions and crisis resolution with clients
• Supports and upholds the principles of the programs and communicates with Case Managers and other staff regarding client issues when needed
• Participates and contributes to weekly meetings regarding program goals
• Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
• Compiles mandatory intake and verification documentation and ensures file completeness
• Maintains acceptable occupancy rate for the program through outreach efforts
• Facilitates room assignments and changes for existing clients across all programs
• Facilitates proper and timely communication with Case Management and Veteran Services departments
• Provides regular updates to Program Manager, Operations Manager, and Executive Director regarding admissions, client developments, changes, discharges, etc.
• Assists in training of new Outreach Specialist and other new staff as appropriate
• Plans, implements, supports and troubleshoots staff training on issues of safety, toxicology testing processes, and other areas as needed
• Performs other duties as assigned

• Bachelor’s degree in social services field
• Minimum of four years of relevant employment experience may substitute for degree requirements
• Minimum of 2 years of supervisory experience in related field
• Two years of employment at U.S.VETS may substitute for supervisory experience
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course

• Experience working with people experiencing homelessness and/or the veteran population