Case Manager - Services

Job Details

Job Location:

Phoenix, AZ 85008
Position Type:
Full Time
Education Level: 4 Year Degree
Salary Range: $22.00 - $22.50 Hourly
Job Shift: Day

Status:
Full-Time, Non-Exempt | Payrate: $22.00-$22.50/Hour | 2 Schedules Available

Tuesday – Saturday 8 am – 4:30 pm (Off: Sunday-Monday) OR Sunday-Thursday 8 am-4:30 pm (Off: Friday - Saturday)

The Housing Navigator is responsible for providing case management support through conducting intakes, needs assessments, housing plans, creating and maintaining up-to-date case notes, maintaining clients’ physical files, submitting referrals, and advocating for clients at our Senior Bridge program to help achieve housing stability. This pivotal role models trauma-informed care, harm reduction, and client-centered strategies.

• Maintain a caseload of 20-30 clients
• Meet with each client on your caseload once a week and case note engagement along with services provided
• Meet with newly intaked clients within 24 hours of enrollment into program
• Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.)
• Provide resources and submit HMIS referrals for additional services
• Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational, and health information as appropriate to develop a housing plan that includes short- and long-term goals
• Collaborate in all stages of client services, including intake, assessment, services planning, engagement, and delivery
• Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary, and mental health care, along with other services needed to assist clients in reaching their housing goals
• Utilize harm reduction interventions and methodologies to provide client-centered services
• Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve
• Assist clients with life skills, problem-solving, and utilizing effective coping skills for managing and coordinating their own care needs when living independently
• Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly
• Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
• Conduct crisis and risk assessments in consultation with the Navigation Supervisor and site team as needed
• Provide warm hand-off to selected housing providers, ensuring a smooth transition from the Senior Bridge program into permanent housing

• Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization
• Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences
• Work as part of a team to further develop the Senior Bridge program
• Work alongside the logistics team to ensure optimal operation of the program
• Work independently and as a team within a fast-paced environment
• Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
• Communicate effectively with diverse populations
• Ability to model professionalism and respect at all times

• Implement and adhere to Mercy House and Senior Bridge program policies and procedures
• Keep accurate, up to date documentation on all clients including but not limited to housing plans, case notes, case files and assessments
• Assist with data collection
• Ensure deadlines are met
• Willingness to gain continual knowledge and understanding of Senior Housing, Community Resources, Adult Rehabilitative Services, Mental & Behavioral Health Services and Substance Abuse Treatments, etc.
• Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
• Respond to calls and emails in a timely manner
• Prioritize your case load

• At least 2 years of Case Management experience working with…