Program Supervisor

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Full Time - 40 Phoenix, AZ, US

7 days ago Requisition

Join us in this incredible work and be a miracle to someone today

Our Refugee program assists individuals that have been granted refugee status. We assist refugees who are new to our country to quickly gain independence and become productive members in their new community.

Coordinates the daily functions of the Preferred Communities (PC) Program, including working with clients, providing staff direction and completion of administrative duties for assigned department(s). The Preferred Communities Program affords vulnerable refugees and refugee beneficiaries intensive case management (ICM) services for a fixed term to overcome the barriers they might face on the path to integration and self-sufficiency.

• Provides oversight to the daily activities of staff within the PC Program. Works with staff to assign cases, resolve issues, train and otherwise focus on the smooth operation of the unit. Ensures the PC Program is operated according to the Office of Refugee Resettlement (ORR) PC Program Guidelines.
• Coordinates services with supervisor and other departments/units as needed or directed.
• Provides support and assistance to PC Special Medical Coordinator during periods of heavy caseload: assists with appropriate intakes, assessments, and coordination of service provision; assists with tasks identified in client’s service plan, assists with crisis intervention as appropriate and needed. Assists assigned staff to maintain minimum monthly contact with clients as needed.
• Acts as PC liaison within organization, answering questions and resolving issues as they arise with the assistance and guidance of supervisor. Works in conjunction with supervisor to ensure department responses are appropriate and accurate. Ensures documentation as outlined by contract, agency guidelines and/or other established procedures.
• Collaborates with partner organizations and provides outreach, education, and training on the PC Program; actively participates in establishing relationships with partners for cross-referrals; coordinates appropriate information sharing and updates on shared clients for the benefit of the clients.
• Reviews client referrals and ensures clients are eligible for PC services; ensures non-duplication of services from other Office of Refugee Resettlement (ORR Providers); ensures notice of enrollment is sent and documented to required providers; obtains necessary enrollment exceptions for service and maintains copies of approvals in the client case file.
• Supervises PC staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc.
• Participates in the process of ongoing personal and professional development. Identifies and participates in professional trainings offered both internally and externally, and maintains a training log documenting completed trainings and certifications. Ensures trainings are applicable to the PC program and supports the ongoing development of skills and knowledge to address clients with the vulnerabilities defined in the Office of Refugee Resettlement (ORR) Preferred Communities Guidelines.
• Maintains comprehensive communication among all contacts (internal and external). Represents the PC Program in meetings with funder, AZ State Refugee Resettlement Program, and all other relevant community partner meetings.
• Ensures that quarterly consultations with the AZ State Refugee Coordinator’s office are scheduled and held; maintains documentation for quarterly consultations and provides required information of consultation in reports to funder.
• Models professional standards and ethics in accordance with agency Ethics policy, HIPAAA policy, and all other agency policies and procedures. May carry caseload within department as assigned or needed.
• Identifies cases with ongoing or critical needs and makes service plan recommendations to Director; reviews medical and behavioral health needs of clients and staff as appropriate to Director. Provides updates on vulnerable cases to Director of Refugee Programs.
• Partners with Parish and Community Development Supervisor to identify refugee families to be paired with volunteers; advocates for client needs via donations, in-kind support. Provide oversight and guidance for volunteers assigned to…