Registry Section Manager

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours.

We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

REGISTRY SECTION MANAGER Address: 150 N 18th Ave, Phoenix, AZ 85007 Salary: $63,825 Grade: 22

Directly related to the Department's mission, the incumbent will be responsible to supervise and ensure the Bureau of Vital Records (BVR) customer service representatives provide timely application review, issuance, and services to Vital Records customers. The incumbent will assist with Vital Records fraud investigation and enforcement activities. The statutorily required Vital Records program is highly sensitive and requires adherence to statutorily confidential processing for issuance.

Fraud prevention and enforcement for BVR is necessary to ensure accurate registrations and issuance.
Through subordinate staff, this position is responsible for the direction of operational processing of Vital Records birth, death and fetal death registrations as well as registered records amendments and corrections. This position is responsible for supervising staff members that provide supervision to a team of Customer Service Representatives (CSRs) that serve BVR customers. These CSRs provide customer service functions, record registrations, record amendments and corrections, records management, security and fraud investigations.

This position is responsible for ensuring that policies, procedures and desk manuals are established and updated as necessary ensuring the program operates in compliance with governing statutes and rules.
This position will assist the Operations Office Chief with Vital Records fraud and enforcement activities as necessary. This position supports the Vital Records Registry Section by drafting, vetting, finalizing, and tracking legal related documents, such as record cancellation notices, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will assist in preparing for administrative hearings and informal settlement conferences and testifying at hearings as necessary.

This position is expected to maintain a full understanding of all Arizona Vital Records governing statutes and rules.
This position will coordinate with internal and external stakeholders, such as BVR customers, agency legal counsel, the Office of Audit and Special Investigations, the Office of Administrative Counsel and Rules, and state and local law enforcement entities.

Responsibilities include:

• Manages and directs subordinate staff performing the activities of the Vital Records Registry Section, including customer service functions and records management, assigning work and tasks, as well as employee evaluations.
• Perform legal/enforcement related activities such as drafting, vetting, finalizing and tracking legal related documents, such as cancellation notices, denials, customer notification letters, search warrants, subpoenas, and court orders. This position will prepare for administrative hearings and informal settlement conferences and testifying at hearings, as necessary.
• Develop and maintain policies, procedures, and desk manuals to reflect best practices within statutes and rules.
• Other duties as assigned as related to the position.

Knowledge of:

• Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders.
• Supervision and management principles and techniques; governing statutes, rules, policies, and procedures.
• Principles of data quality and customer service techniques, including complex problem solving.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:

• Leadership and interpersonal…