Service Now Developer - Phoenix, Arizona

Mission Hires is partnering with a growing technology services firm to hire a Service Now Developer with deep CMDB expertise. This hybrid role is based in Chandler, AZ (Greater Phoenix) with occasional in-person client meetings. You will build and optimize CMDB capabilities, implement Discovery and Service Mapping, and drive integrations across ITSM/ITOM/ITAM/SAM to enhance asset visibility and IT operations.

• Design, develop, and configure CMDB-related functionality within Service Now
• Implement and tune Service Now Discovery and Service Mapping for accurate CI data
• Build and maintain integrations using REST, SOAP, and JDBC
• Create and manage identification and reconciliation rules, CI relationship models, and MID Server configurations
• Collaborate across ITSM, ITOM, ITAM, and/or SAM to ensure data consistency and integration
• Troubleshoot CMDB, Discovery, and integration issues end-to-end
• Support platform upgrades and participate in agile ceremonies (sprint planning, retrospectives)
• Produce technical documentation, solution designs, and best practices

• 3+ years of hands‑on experience as a Service Now Developer or Engineer
• Deep knowledge of CMDB architecture, Discovery patterns, and CI relationships
• Proficiency with JavaScript, Glide APIs, and Flow Designer
• Experience with at least one Service Now module: ITSM, ITOM, ITAM, or SAM
• Strong understanding of integration protocols (REST, SOAP, JDBC)
• Ability to create technical documentation and solution designs
• Based in or able to work hybrid in Chandler, AZ (Greater Phoenix) with occasional client on‑sites

• Fast-paced environment with access to enterprise-level projects.
• Work alongside experienced architects and cross-functional teams.
• Opportunity for professional growth in a Service Now-focused role.
• Collaborative, forward‑thinking culture.
• Full benefits including medical, dental, vision, life insurance, retirement, equity options, paid time off, and flexible work arrangements.