Line Service Technician - Lead

Position: LINE SERVICE TECHNICIAN - LEAD
OBJECTIVE:

To provide superior customer service and ground support so that our customers continually rate us as the best in the industry.

GENERAL PHILOSOPHY:

To build customer loyalty through service excellence in a work environment where the teammates enjoy their work because they have accepted responsibility for the success of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Responsible for all operations conducted with safety as the first priority.

* Responsible for the shift turnover sheet to update staff and supervisors daily.

* Responsible to ensure that every arriving and departing aircraft at the front ramp is met with a friendly smile and in a professional manner.

* Coordinate arriving and departing aircraft ensuring a smooth running ramp and delegation of manpower.

* Responsible for the monitoring of customers on the ramp in vehicles and golf carts to ensure that we do not have runway incursions from our ramp.

* Assist and monitor line service personnel to ensure customers' requests have been carried out in correct sequence and in a timely manner.

* Assist in fueling of aircraft and with services they may need (coffee, ice, etc).

* Assist in the repositioning and towing of aircraft.

* Monitor (delegate) aircraft movements with maintenance and avionics.

* Oversee the rental car operations on the shift including the positioning and delivery of the car to the aircraft.

* Responsible for monitoring the staff required for the on coming shift and retaining people to cover vacancies.

* Ensure that work areas, tow bars, chalks, tugs, etc. are organized and neat.

* Responsible for updating "Daily Shift Duties Sheet" weekly.

* Ensure that fuel trucks have been topped off for the next shift.

* Organize aircraft movements and ground support with tenants.

* Communicate with customer service continuously to ensure customers have been helped.

* Assist in the proper training of new line service technicians and the certification of line service technicians into areas or tasks of greater responsibility.

* Assist in mentorship and orientation of new teammates on your shift.

* Assist in the cleaning of line room, front lobby, outside walkway, coffee area, fuel trucks, etc. on an hourly basis.

* Responsible for questioning all unknown persons and vehicles on the ramp as to whether they need assistance.

* Responsible for monitoring activities inside hangars within the complex to ensure tenants are adhering to airport policy, safety practices, and that they are not providing competitive services.

* Assist in tagging (monitoring) and removing all malfunctioning equipment from service with a clear explanation as to what the problem is.

* Must remain calm under high stress situations.

* Ability to work in inclement weather.

* Ability to lift 50 - 75 lbs overhead.

* Ability to pass PHX AOA class exam.

* Ability to pass NATA Safety 1st written and practical exams.

* Ability to bend, twist, and squat while performing job duties

* Communicate with co-workers, management, customers, and others in a courteous and professional manner.

* Conform with and abide by all regulations, policies, work procedures, and instructions.

* Conform with all safety rules and wear/use all appropriate safety equipment.

KNOWLEDGE

REQUIRED:

* To be fully proficient in this position, teammate(s) must possess or acquire the following through on-the-job training:

* A strong knowledge of customers,

* A thorough knowledge of aircraft to ensure proper towing and proper fueling procedures,

* A complete knowledge of Sky Harbor International Airport, including the location of hangars, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport,

* A knowledge of ground control operations,

* A thorough knowledge of taxiways, runways, routes used to cross taxiways, and other locations on the airport including the run-up area,

* A strong knowledge of fuel farm procedures when fueling a truck and receiving fuel.

* Knowledge of Airport Operations, tower and US Customs hours and procedures,

* A strong knowledge of all aircraft on Cutter's ramp,

* Knowledge and ability to use Cutter's computer system, phone system, two-way radios and ground radios,

* Knowledge of…